Tsst Corp Cd/dvd Tsh6-53q - Won't Read Any Discs? - Vista 64bit, Hp System, Hardware Recognised

So I just posted this as a guest and don't think it worked, so I found the registration link and voila

Hoping someone can help. I have a HP system, running Vista 64bit, and about 4 months after I bought it the CD/DVD drive stopped working. It won't read any discs, CD or DVD, I can't burn anything as a result. I've tried at least 6 different types of DVD's and CD's but nada.

My Device Manager says that the drive is installed and working normally. I insert a disc and I can hear it trying to read something but nothing happens past the same intermittent noise that repeats itself.

-The registry file fix is N/A - been there tried that, that file wasn't even in my registry.
-The Microsoft fix does not apply to my operating system - per their message when I tried.
-I've cleaned the heads - zip
-Updated the drivers and checked to see if I could roll back the drivers (nope)
-Tried a gears driver out of desperation - uhm, no go here either
-the IDE mode etc cannot be changed on my system, though not relevant given the drive wont read so I have no write errors.

Help? Hoping there's a genius out there with the solution for me so I can be put out of my misery at last - this has been going on for 3 months now and I'm borderline going to buy a new one, but what's the point if it's not the actual drive itself

Thanks in advance,

Cassie

 

 

 

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Welcome to trap17

I guess you were in a hurry when you wrote this


You forgot to mention some of the details

anyways.. This has once happened to me also .. My Samsung DVD Drive stopped working and everything I inserted in it was taken to be a CD .. at-least it showed it as CD in my case but played nothing.. I was trying to watch a movie and I freaked out .. It was around mid-night and I knew the DVD was working properly ..

Anyways..

I am only assuming since I have not seen your system

Try these

1. The Alignment for the Drive's lens could be out .Give it to some service centre they'll fix this if that's the case. Since your system is quite new, I think they wouldn't charge anything.

2. It could be a break in your IDE cable (if it is IDE, SATA drives don't normally do this) . Just try changing the IDE Cable.

3. Do you have more than one HDDs ? Since it could be due to a conflict in hardware configuration of the Drives.. Sounds funny but I've seen this with a Dell system. If that's the case. Try removing one of the drive and make sure that DVD drive's Jumper is set on CS(cable select).

4. Its not a driver problem. Although it could be a driver conflict. Do you have any of the Virtual drives configured ?
Try removing those and see if it helps..


5. When was the last time you were able to see your drive working. I'll suggest you perform a restore to that date and see if its bcoz of a software conflict.


6. If none of this helps try reformatting ..



and if that doesn't help .. sue those HP bastards. They can't make anything right


P.S. Try running ubuntu or some live linux distro to see if your drive is working properly under that.. Linux is quite good with hardware faults. IF its a hardware error your drive won't work in that .. but if its a software fault it will .

Kindly give your system specs related to problem in detail .. that helps in providing a more specific solution

 

 

 

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Thanks for your reply Bluedragon!

Lets see here . . . going through your suggestions one at a time:

1. I will have to have someone check the lense alignment, I did actually look at yanking it out but uh yeah, I didn't feel like pulling out the power supply and such to do so. When I put any disc in the light in the front flashes but I have just noticed a slight "clicking" noise like perhaps it's trying to work but can't? Discs won't even spin which has me wondering if it's perhaps the motor or the alignment as you suggested.

2. It is a SATA connection - though the system recognises the device and says it is working properly.

3. I only have one HDD's.

4. I did have a virtual drive installed, it has been removed for about 5 weeks now - nothing changed ><

5. I have checked the registry edit - no lower or upper filters are there.

6. It has been quite some time - i.e. 2-3 months at a stretch since it has worked, tried to restore when it started, to no avail.

7. I reformatted after the restore was of no use - as it happened so was the restore.

8. I called HP to have them look into it, from what the guy said they have been having a lot of cd/dvd drive issues (surprise me), if I can find the receipt from the comp they will even be so kind as to fix it (shame I moved countries again and can't find it, lol)

My system is as follows:

HP Pavillion Elite M9340f: Intel QUad Core Q6700 2.66 ghz / NVidia GeForce 9500GS / 1 x CD/DVD TSH6-53Q / 1 x 750g HD

My only periphials are A Razer Tarantula Keyboard, DeathAdder Mouse, Genius Tablet and HP Multifunction Printer.

I've stripped it back to barebone software that I need - HP stuff that was installed at time of purchase, Office 2007 Suite Pro, Adobe CS3 Full Creative Suite, Safari, Firefox, Skype, Dvix Apps, Ventrilo . . . etc etc, all rather generic and legit software.

If I left anything out please let me know! I gave a little TMI but I figured more was better

Cassie

P.S. If you can give me a good link to the ubuntu/linux you suggested I will give it a go for sure.

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