Replying to iGuestReplying to iGuestTo work around this problem in Microsoft Windows XP, follow these steps:
1. Remove the modified registry entries. To do this, follow these steps:
A. Click Start, click Run, type regedit, and then click OK.
B. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
C. In the right pane, click UpperFilters.
D. On the Edit menu, click Delete.
E. When you are prompted to confirm the deletion, click Yes.
F. In the right pane, click LowerFilters.
G. On the Edit menu, click Delete.
H. When you are prompted to confirm the deletion, click Yes.
I. Exit Registry Editor.
J. Restart the computer.
Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.
2. Remove the existing drivers. To do this, follow these steps:
A. Click Start, and then click Control Panel.
B. If Control Panel is in Category View, click Performance and Maintenance, and then click System.
If Control Panel is in Classic View, double-click System.
C. Click the Hardware tab, and then click Device Manager.
D. Expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
E. When you are prompted to confirm that you want to remove the device, click OK.
F. Restart the computer.
To work around this problem in Windows Vista, follow these steps:
1. Remove the modified registry entries. To do this, follow these steps:
A. Click StartStart button, click All Programs, click Accessories, and then click Run.
B. Type regedit, and then click OK.
User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
C. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
D. In the right pane, click UpperFilters.
E. On the Edit menu, click Delete.
F. When you are prompted to confirm the deletion, click Yes.
G. In the right pane, click LowerFilters.
H. On the Edit menu, click Delete.
I. When you are prompted to confirm the deletion, click Yes.
J. Exit Registry Editor.
K. Restart the computer.
Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.
2. Remove the existing drivers.
To do this, follow these steps:
A. Click StartStart button, and then click Control Panel.
B. Click System and Maintenance, click System, and then click Device Manager.
If Control Panel is in Classic View, double-click System and then click Device Manager.
User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
C. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
D. When you are prompted to confirm that you want to remove the device, click OK.
E. Restart your computer.
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