Need Help With A Network / Printer Lock Up

Bkag

Oct 17 2006, 06:17 PM

Ok, so the way the network is set up is like this, (with more computers but this is just an example)

Computer (a -----> network hub <------ Computer(b
^
l
l
l
v
Printer (1

So computer (b tryed to print a document on printer (1, now at the top of the que (since 7 this morning, it is now 7 in the evening) is that document, at about 8 this morning the printing task was "Deleted" so the current status is "Deleting printing" but in no way will it delete the printing (it has had

I have tryed to delete the printing from Computer (a and Computer (b and i have restarted the printer, nothing seems to work.

Any suggestions on what to do

Thanks, Ben

ghostrider

Oct 17 2006, 09:37 PM

I'm not quite sure what to do, but maybe you should try shutting down everything, comptuers, router, and printer. It works for me whenever my router gets screwed up. If that doesnt work then it is something with Windows. You could try removing the printer and then reinstalling it to. Hope it works out well for you.

Bkag

Oct 18 2006, 05:44 AM

Thanks ill try that when i get home and ill keep you updated:)

kdr_98

Oct 18 2006, 11:16 AM

I think you can setup your printer as 'off-line' in the print manager.
When it's setup as 'off-line' you can delete the job in the queue.

Works sometimes, otherwise you have to restart the computer but then all printjobs are gone.

Bkag

Oct 18 2006, 09:39 PM

Ok, all fixed, we had to use run to run a systems screen, then disable and restart the "Printer spooling" now everything is handy dandy

owbussey

Oct 18 2006, 11:28 PM

I do not know if this would work, but have you tried to restart the computer? or even unplug the printer from the computer console. That is what I susually do when I have problems. It should get rid of it within a couple of seconds.

Bkag

Oct 19 2006, 05:57 AM

Yeah, we tryed that several times, but the print was still there, it was being saved on all the computers (5-8 depending if the laptops are on) as a print task. By restarting the printspooling on the computer which the printer was hooked up to that cleared the task

iGuest

Jan 21 2008, 07:14 AM

Replying to Bkag disconnect your printer from network and restart your computer then go to printer and delete it again it will disappear and your problem is gone.

-reply by Janali

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Need Help With A Network / Printer Lock Up - Cannot delete file in que, so no printing can be done

Need Help With A Network / Printer Lock Up - Cannot delete file in que, so no printing can be done