So, I decided to NOT sign any of the contracts they were offering me. All I wanted was a prepaid phone since I don;t walk around with the damn thing attached to my ear, like so many others I see in the city. With prepaid it allows me to control my spending and not get massive contract fees for canceling early or what not.
I go to my local Alltel store, (which is 100 miles away) and tell the guy what I want. SInce I had researched half the night before I knew exactly what I wanted. I told him what I wanted which was two phones on a prepaid plan with the .75 a day charge for service. No Contracts, No Bull. Of course he tried to convince me to get into a contract and get all the bells and whistles but I refused.
So I buy two razrs. One for me one for my wife. Got them both on the plan I wanted and left with a smile since I beat him at the sales game and did not buy one thing I di not want.
Now, 3 days later the phone rings and I look at the front screen to see who it is. It was blank, nothing, nada. The phone had quit working already! Well that is not entirely true. The phone was working, the inside screen was working but the little front screen only lit up but did not display anything. I thought that was odd but the guy said there was a 1 year warranty on the phone so I didn't fret. I figured I would trade it for another on my next trip down.
A few days later I made a trip and stopped by the same store I bought the phones from. Of course the guy I talked to at first was not there at the time so I strolled to another desk that had a woman sitting at it. I explained what was going on and she started into another sales pitch for another phone. I told her I didn't want another phone I wanted this one FIXED under warranty like the guy said. She asked by number and when I gave it to her she got a sour look on her face and asked my "you're on the pre-paid?" of course I told her yes and she says, "That's a whole different matter" and again launched into fees for fixing my phone and a rental charge plus deposit for a "loaner" phone. I asked her can't she just get another phone from the back and program it? She said no they had changed the policy LAST WEEK to all phones had to be sent to God only knows where to get fixed and it would would take from 7 to 30 days. 7 to 30 days?! It only took the darn thing 3 to break!. Of course I got rather upset and told her that was a bunch of "crap". I didn't use any profanity and she jumped up and said "You can't talk to me that way!". I looked her straight in the face, grabbed my phone out of her hand and went to the next available person.
This guy was cross eyed and dumb looking. One of those loud morons that knows everything but yet knows nothing. I explained the problem I had with Dixie over there, or whatever her name was and asked him if he could do anything for me. Well needless to say I still have the same phone and it still is not fixed. I tried finding any managers to talk to but there were none available. I called the 800 number for Alltel only to get another jerk that wouldn't help me a bit. With that being my last option I am stuck. Unfortunately I live in the middle of no-wheresville and Alltel is the best signal so I am still stuck.
The moral. Do Not Buy A Razr From Alltel. They WILL NOT stand behind it and they want all kinds of other fees for repair and or warranty even if it is not your fault.
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