| Jul 4, 2009 |
Sorry to hear that, i assume you've tried the computing host support (i assume it has dedicated support for just CH stuff) and the xisto support too?
If you dont get a reply from an admin or mod within a few hours then use the report feature and in the details tell them that you need urgent replies. QUOTE(shadowx @ Aug 21 2008, 10:33 AM)  Sorry to hear that, i assume you've tried the computing host support (i assume it has dedicated support for just CH stuff) and the xisto support too? If you dont get a reply from an admin or mod within a few hours then use the report feature and in the details tell them that you need urgent replies. The 24-7 support is never online anymore - or I would've tried them. Also I've submitted a ticket yesterday, and one today. Both w/ critical checked.
Well my advice is to report this post in about 2 hours time, or to PM a mod to get some attention. Tell them if they dont get it sorted within 2 days you're going to demand your money back for false advertising, they say a guaranteed uptime of 99.99%, so if your site is offline for more than 3.6 days (lets say 4) then they havent adhered to their end of the deal and as far as im concerned you're entitled to your money back.
As a side note their status page is a 404 error. I think computing host needs some attention or xisto is going to loose customers, and rightly so. 24/7 support is offline?! Xisto, you have issues. Serious issues.
FLAGGED for admin's attention in trap17 forum. in so far as moderators at trap17.com have no official capacity to resolve any hosting problems related with computinghost.com as we are all just volunteers to assist in trap17 forums, i just hope your post here will get MORE noticed by admin Opaque when he drops by here any time soon.
patrickcurl, it would also be helpful if you include herein the Ticket Details (Ticket IDs, Date Submitted) of the support tickets you submitted, to facilitate a quicker way to address your hosting issue with computinghost. For XISTO NETWORK STATUS: http://xisto.com/network-status/ FOR XISTO-related HOSTING news: http://xistosupport.com/index.php?_m=news&_a=view
I'm too the point where I'm about to move to hostgator for $9/month and do a chargeback on my credit card.
btw my ticket# is PDO-968974 if that helps, domain: patrickcurl.com and a bunch of side domains. Get a 403 permission denied error, and when I log into cpanel - there are 0 files in my file manager. This issue was logged yesterday under another ticket, and today under this ticket.
BTW confirmed 403 error message, its not just you!
QUOTE in so far as moderators at trap17.com have no official capacity to resolve any hosting problems Aye, i was just hoping you could put it through to opaque. Anyway, good luck, stick with it for another couple days as xisto is generally very good, if it doesnt work out then i agree that you deserve a refund. Good luck though QUOTE Tell them if they dont get it sorted within 2 days you're going to demand your money back for false advertising, they say a guaranteed uptime of 99.99%, so if your site is offline for more than 3.6 days (lets say 4) then they havent adhered to their end of the deal and as far as im concerned you're entitled to your money back. Thank you for your feedback.Patrick, We had earlier alerted you about how your accounts cause our servers to lag, I had also told you that your site would be suspended if your site caused a load on the server again. Now I am not sure why our support admin did not reply to your ticket but I am sure that you can see your site now and are able to login to your Cpanel. QUOTE As a side note their status page is a 404 error. I think computing host needs some attention or xisto is going to loose customers, and rightly so. 24/7 support is offline?! Xisto, you have issues. Serious issues. The 403 forbidden error is a permission restriction related matter which was done by our support admin to make sure that you do not "abuse" the site. This simply denies you access and prevents you from using too much of CPU and Memory resources. Your site had sent our server's load from 0.1 to 25 in a matter of 15 minutes therefore our admins had no choice but to deny you access. You might have noticed that only a few support admins are on Live Response nowadays namely me (Velma), Shridhar and Nikhil. We have made this arrangement so that issues are solved faster and clients are not made to submit ticket for every issue. But due to internet issues in my area I am forced to use an wireless internet connection temporarily that lets me get basic work done. There is no need for a chargeback for if you wish to cancel your account you simply need to contact the sales department and I will make sure that your account is canceled and the amount is refunded back to you according to the month's used except August. As long as the client is happy we are happy, we do not wish to see our clients compromised on quality. Sometimes mistakes do happen and we always accept and rectify the mistake in an honest manner. ComputingHost does not believe in cheating a person nor does it believe in causing any client dissatisfaction.We acted thinking about the other clients sharing space with your account therefore the suspension. Please note that your account had been unsuspended by me but was again suspended by my admins after my shift. Once more apologizing for the inconvenience you have been caused and waiting for your update 
Velma, can you narrow it down to which domain is causing the most server load, and I can see if a setting in one of my wordpress scripts is causing it?
Also I can't bring up my domain: theresabloginmysoup.com can you look into that for me as well? QUOTE(velma @ Aug 21 2008, 03:03 PM) Thank you for your feedback. Patrick, We had earlier alerted you about how your accounts cause our servers to lag, I had also told you that your site would be suspended if your site caused a load on the server again. Now I am not sure why our support admin did not reply to your ticket but I am sure that you can see your site now and are able to login to your Cpanel. The 403 forbidden error is a permission restriction related matter which was done by our support admin to make sure that you do not "abuse" the site. This simply denies you access and prevents you from using too much of CPU and Memory resources. Your site had sent our server's load from 0.1 to 25 in a matter of 15 minutes therefore our admins had no choice but to deny you access. You might have noticed that only a few support admins are on Live Response nowadays namely me (Velma), Shridhar and Nikhil. We have made this arrangement so that issues are solved faster and clients are not made to submit ticket for every issue. But due to internet issues in my area I am forced to use an wireless internet connection temporarily that lets me get basic work done. There is no need for a chargeback for if you wish to cancel your account you simply need to contact the sales department and I will make sure that your account is canceled and the amount is refunded back to you according to the month's used except August. As long as the client is happy we are happy, we do not wish to see our clients compromised on quality. Sometimes mistakes do happen and we always accept and rectify the mistake in an honest manner. ComputingHost does not believe in cheating a person nor does it believe in causing any client dissatisfaction.We acted thinking about the other clients sharing space with your account therefore the suspension. Please note that your account had been unsuspended by me but was again suspended by my admins after my shift. Once more apologizing for the inconvenience you have been caused and waiting for your update
I checked your site and it works perfectly.
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My site right-info.com which is on Delta is still not online. I submitted Ticket LUD-228296 which my site www.clubhondajazz.com was down since yesterday and still down untill now anyone can help me my site keeps going down, it will be up for about 40 seconds and then it will go down for about a I purchased hosting plan compute_plan3s on May 1 2007 with a static IP and an SSL, and now no one at Hello, Fist I would like to make it clear that I am not blaming Computinghost for the problems my site www.imghost.ws hosted with computing host and working on yabsoft image hosting script also Hi to everyone at Computinghost. First of all, I must say that my English is not that good, but Anyone know > has happened to computinghost, the site is down as are all of mine, it says account Please, i went over my allowed bandwidth limit. I just realized it and need my site back! PLease, Hello, i have this problem: I maked a flash animation, that is bounded with a video file, so when Hello My website.. www.peanutnet.com has not been responding now for 2 hours. I would like to know Looking for site, 2, days, answering, tickets,
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 My Site Has Been Down 2 Days, And Nobody Is Answering Tickets.. |
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