May 17, 2008
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looks like were sharing the same server, misanthrope... my site won't load too. no official advisory on this matter yet... let's just hope the downtime won't last long.
Xisto are physically moving their servers - there's an announcement on Xisto support about it.
They've been down since at least 7AM BST (when I woke up and realised I couldn't check my email  ), so nearly 12 hours now.
I have experienced the same thing since this morning (9.oo am GMT, it is now almost 7 pm), the only thing is, my site does load, but it is only since about 2 hours ago I can access the forum here, before I constantly got the message (I use Firefox as my browser) "This site is taking too long to load". When I try to access my Trap17 Cpanel, the login screen appears, but ends up in giving me an empty white page.
I can ping my smtp server (the one in the name of the domain I have hosted at trap17), but when I try to send email I get "Unexpected failure, please try later", the same when i try to access the Trap17 SMTP or POP3 server. I am glad someone mentioned the announcement on Xisto, as, since I raised a ticket with them many hours ago, I never received a single reply. This is all highly annoying and I really hope it will not go on for much longer. I am very fortunate I finally managed to access the forum so i can add a bit of credit. QUOTE(mrdee @ Apr 29 2008, 07:25 PM)  I have experienced the same thing since this morning (9.oo am GMT, it is now almost 7 pm), the only thing is, my site does load, but it is only since about 2 hours ago I can access the forum here, before I constantly got the message (I use Firefox as my browser) "This site is taking too long to load". When I try to access my Trap17 Cpanel, the login screen appears, but ends up in giving me an empty white page. I can ping my smtp server (the one in the name of the domain I have hosted at trap17), but when I try to send email I get "Unexpected failure, please try later", the same when i try to access the Trap17 SMTP or POP3 server. I am glad someone mentioned the announcement on Xisto, as, since I raised a ticket with them many hours ago, I never received a single reply. This is all highly annoying and I really hope it will not go on for much longer. I am very fortunate I finally managed to access the forum so i can add a bit of credit. In all fairness, moving all their servers from one datacentre to another is a big and complicated task; it's likely all the people were too busy with the servers to answer your ticket quickly. Not to mention they probably had hundreds of similar tickets from other people who were wondering what happened. http://www.xisto.com/network-status shows all the servers as being online again, but I'm still having trouble with mine. I am on a very slow (GPRS) connection, though - it might just be that. Can anybody else get on?
Nope, the same problems are still going on this end.
(Email and control panel still hopelessly down).
Yes, Serverph - I'd say you're probably right. Here it is going on 3pm and I still can't access my site, though I notice that several other trap17 sites are up and running. Curious. And as it turns out my site's been down since last night. This seems excessive.
QUOTE In all fairness, moving all their servers from one datacentre to another is a big and complicated task; it's likely all the people were too busy with the servers to answer your ticket quickly. Not to mention they probably had hundreds of similar tickets from other people who were wondering what happened. Yeah, it's funny how customers wonder what's happening when they're kept in the dark. "In all fairness," staff could have avoided all those trouble tickets (or at least the majority) had they posted something - anything - at the trap17 forums when they knew a migration was going to take place. A little head's up would have been both the professional and courteous thing to do. As it stands, we were only alerted to the cause of the problem because a newer member took it upon himself to investigate the matter at headquarters after the fact. If admin would please chime in with the estimated uptime of the remaining down sites here in the support forum we'd appreciate it. I for one need to access my site as soon as possible. QUOTE(Misanthrope @ Apr 29 2008, 06:36 PM) Yeah, it's funny how customers wonder what's happening when they're kept in the dark. "In all fairness," staff could have avoided all those trouble tickets (or at least the majority) had they posted something - anything - at the trap17 forums when they knew a migration was going to take place. A little head's up would have been both the professional and courteous thing to do. As it stands, we were only alerted to the cause of the problem because a newer member took it upon himself to investigate the matter at headquarters after the fact. If admin would please chime in with the estimated uptime of the remaining down sites here in the support forum we'd appreciate it. I for one need to access my site as soon as possible. Not necessarily. Some people don't take the time to search for and look at the topics concerning Trap17 or Xisto in general, especially when they believe submitting a support ticket will solve their problem. The server movement does not affect Trap17 alone, it also affects other Xisto hosting sites. It is proper and much more convenient to post at XistoSupport than to go into each forum and make a topic concerning this. And since Trap17 forums have been down for a while (i'm still feeling some lag on my side), the Trap17 forums shouldn't currently be relied upon for making announcements.
my site works but i cant access my control pannle so i thought it was just my luck so can i assume that the reason why my uni.cc DNS donain is not working is because of this. how long do you expect this move to go on.
QUOTE(truefusion @ Apr 29 2008, 04:19 PM) Not necessarily. Some people don't take the time to search for and look at the topics concerning Trap17 or Xisto in general, especially when they believe submitting a support ticket will solve their problem. The server movement does not affect Trap17 alone, it also affects other Xisto hosting sites. It is proper and much more convenient to post at XistoSupport than to go into each forum and make a topic concerning this. And since Trap17 forums have been down for a while (i'm still feeling some lag on my side), the Trap17 forums shouldn't currently be relied upon for making announcements. If this topic is any indicator, customers who "believed" they would receive a response via your suggestion have in fact not. When staff has foreknowledge -however slight - that individual websites will be down for a length of time, than that information should be disseminated through the channels that customers frequent as a matter of course before maintenance. I do not, as a matter of course, visit xisto.com before getting down to the business of editing my website. I expect my site to be up a majority of the time as promised, which thankfully - it has been, for the most part. I do, however, log in to my website through trap17.com, since that is where login access for my cpanel is located. It is most certainly not convenient for me to visit xisto.com prior to accessing my website to check on announcements that apparently appear after the fact. And it is inconvenient to attempt several login attempts at my website, post a valid question at the SUPPORT forum, wait for a response from admin only to receive apologist rhetoric from a moderator. I request admin confirmation of this moderator's statements. Latest EntriesQUOTE Thanks for taking your time to informing us of the matter, here in the Support Forum for all Trap17 accounts. It's a bit late, but thanks a lot, it is some consolation to finally know whats going on with the servers. As some say above, it would have been more appreciated if this memo had been posted here in Trap17 before the whole migration started. Yes we know that emailing everyone would have been a great hassle, but that was not necessary... a single thread stating what was going to happen would have done the job because everyone hosted here would have come back here to find out... I know I did. QUOTE Even if it was an emergency, someone could have and should have taken three minutes of their valuable time to post something up on the Alerts and Notices forum to make people aware their service was going to be interrupted. It's called basic common decency, communication, and good business. And everyone who keeps calling this service "free", stop! There's no free lunch, and there's no free hosting. If it was free, I wouldn't be sitting here in front of my laptop responding to Mike. QUOTE LOL. Quoting member statements is accepted and standard protocol in any forum environment that I'm aware of. If you're suggesting I refrain from quoting xisto staff because it might make an entire corporate entity appear "incompetent," than you are assigning superhuman, godlike qualities to the Enlightened Misanthrope that might just result in her tickled funny bone, and further descents into interactions with you, just for the sheer entertainment value! Some of us aren't particularly concerned with placating perceived power structures, present company excluded - of course. That's your cue to jump back on that chivalrous steed, regroup with fellow conspirators, and return with an even funnier comeback. Truth be told, any incompetence demonstrated by said corporation needs no intervention on my part to be painfully obvious to all but the most casual observer. Still, I thank you for the unintended compliment. QUOTE If you'd spend more time actually reading content than looking for ways to score brownie points with xisto, you might actually learn something. - St. Michael. Had you read xisto's statement wherein they state they knew they were going to migrate their servers due to repeated outages, you wouldn't be making excuses. This was not a complete surprise to them, else they wouldn't have bothered to notify select end users. I don't care if they have one thousand or one million users, and apparently I need to say this again for you, and you alone: All hosted members should have been notified BEFORE all of this went down. Someone screwed up bad over there, and they need to acknowledge it. QUOTE I certainly feel that we should have been notified of this process at least a day before. That would have allowed us to setup some sort of backup plan. My shareware softwares have been rendered useless because they require access to my site for eavaluation purposes. QUOTE Okay I see a lot of chaos all around and my site zoebelkin.co.cc is still down. Everything including FTP, CPanel etc are down. My site is on the gamma server. I see that all the servers are moved around a lot and the IP also changing. So what is the new IP set for 'gamma'. When doing a reverse check on gamma I see it is still assigned to it's previous IP but when I'm trying to access the previous IP's port 80 then I get a Server not found errer. Also the gamma.xisto.com name for the server fails to open the default Apache page whichg it used to give. So cvould any one tell me if the IP of gamma has either changed or not. I want the IP cause my domain is based on Zone Records & I need the IP for my A record. Please reply soon. Any one help me please! I'm desperate top solve the prob:: I wrote the post so that all of the members could understand the situation, we expected members to support us positively. We at Xisto understand that your site needs to be up 24x7, we know that your sites are very important to all of you even if others don't understand it. I know it is very confusing to not find the news in the Alert section like it is always done. OpaQue was the one who had set up the news a day prior to the shift hoping that members might check the News section if it was not present on the forum.. I am sure you can forgive OpaQue for not submitting the topic in the Alerts section  Now, as members do not read posts nor do they need news below are bullet points for simpler and easier assimilation :- 1. There was no time to put up the topic. Period . 2. We knew that ComputingHost paid clients would view the xistosupport page after receiving their emails.... I am sorry if they are "elusive" 3. We merely expected the members to view the news section when they saw their sites were not working. The forum was down when the shift had begun, If I or OpaQue were expected to put up a topic on a website that was down... I am sorry that we failed to do so. We never knew that the forum was up because the only pages open on our computers were the server Cpanels and billing records of clients who were calling up or sending emails. 4. By the time we realized that the forum was up, we were already too deep into configuring the network. 5. OpaQue had no time to reply to topics in detail. 6. No one called it "free" you post for your hosting. 7. For the last time, you will be updated when the issue is solved. Till then stay away from your Cpanels and be patient. 8. Yes, delays cause problems but this was not at all expected so please be a bit patient. QUOTE This was not a complete surprise to them, else they wouldn't have bothered to notify select end users. I don't care if they have one thousand or one million users, and apparently I need to say this again for you, and you alone: All hosted members should have been notified BEFORE all of this went down. Someone screwed up bad over there, and they need to acknowledge it 1. We knew it was coming but we never knew that it would happen so suddenly. 2. No one screwed up bad over here, you can confirm this with OpaQue.. He would know better. Unless you have a suspect and enough proof Now, this topic will be closed because the author had asked for the reason of the downtime and the question has been answered. You are all free to open a new topic asking for the time when your sites would be online Members are free to send their opinions, doubts, complaints via email to our support system (xistosupport com)
Okay I see a lot of chaos all around and my site zoebelkin.co.cc is still down. Everything including FTP, CPanel etc are down. My site is on the gamma server. I see that all the servers are moved around a lot and the IP also changing. So what is the new IP set for 'gamma'. When doing a reverse check on gamma I see it is still assigned to it's previous IP but when I'm trying to access the previous IP's port 80 then I get a Server not found errer. Also the gamma.xisto.com name for the server fails to open the default Apache page whichg it used to give. So cvould any one tell me if the IP of gamma has either changed or not. I want the IP cause my domain is based on Zone Records & I need the IP for my A record.
Please reply soon. Any one help me please! I'm desperate top solve the prob::
I certainly feel that we should have been notified of this process at least a day before. That would have allowed us to setup some sort of backup plan. My shareware softwares have been rendered useless because they require access to my site for eavaluation purposes.
QUOTE(Saint_Michael @ Apr 30 2008, 09:08 PM) Misanthrope I believe your really twisting the words around and making xisto look incompetent, LOL. Quoting member statements is accepted and standard protocol in any forum environment that I'm aware of. If you're suggesting I refrain from quoting xisto staff because it might make an entire corporate entity appear "incompetent," than you are assigning superhuman, godlike qualities to the Enlightened Misanthrope that might just result in her tickled funny bone, and further descents into interactions with you, just for the sheer entertainment value! Some of us aren't particularly concerned with placating perceived power structures, present company excluded - of course. That's your cue to jump back on that chivalrous steed, regroup with fellow conspirators, and return with an even funnier comeback. Truth be told, any incompetence demonstrated by said corporation needs no intervention on my part to be painfully obvious to all but the most casual observer. Still, I thank you for the unintended compliment. QUOTE So wait it out like everyone else is with patience, and remembering the world isn't perfect or there would be only one hosting company making billions If you'd spend more time actually reading content than looking for ways to score brownie points with xisto, you might actually learn something. - St. Michael. Had you read xisto's statement wherein they state they knew they were going to migrate their servers due to repeated outages, you wouldn't be making excuses. This was not a complete surprise to them, else they wouldn't have bothered to notify select end users. I don't care if they have one thousand or one million users, and apparently I need to say this again for you, and you alone: All hosted members should have been notified BEFORE all of this went down. Someone screwed up bad over there, and they need to acknowledge it.
Well, if they did, you'd probably notice. They're really had a pretty good track record for a long time, miraculously it would seem, up to now.
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