Remote Assistance Problem

BooZker

Jul 15 2006, 08:43 PM

I have tried tons of times and i can not get it too work. I did't even know about this until Paul from Trap 17 used it to help me with something on my site. Whenever i try it, it never connects. I have tried all three ways. Email, MSN, and download the file and send it. Both computers are connected to the internet. On microsoft's site they have a lot of people with the same problem, but no one ever helps with it. They are all unanswered.

Paul: If you read this i know you know how to do it.

kdr_98

Jul 16 2006, 06:35 AM

QUOTE(BooZker @ Jul 15 2006, 10:43 PM)

You can check the following things.

- Is Windows Messenger (part of Windows XP) still on your computer ?
- Does your firewall allow you to connect to the other site, or accept an incoming request ?
- Remote Assistance must be enabled on your computer (Control Pannel / System ).

Could you check these thing on both computers ?
An other option is use VNC (this can be downloaded free and is easy to connect). http://www.realvnc.com/download.html
You just need the other side IP adress to connect
Install this program on both computers.
One computer must be running the server, the other the client.
The client tries to connect to the server by its IP adress.
This can all be done while you are in contact with MSN Messenger.

BooZker

Jul 16 2006, 11:38 PM

Windows messenger is installed

I turned off the firewall just to see and nothing happened. Still the same.

And it is enabled.

Ill try to make sure all those things are the same on the other computers though.

Thanks, but i don't want to install another program, because i wanted to know how to help people with there problems on there windows XP easy. If they have to install stuff then its not "easy" anymore.

Thanks though.

dundun2007

Jul 17 2006, 03:55 AM

Yea there is a bunch of problems that have been happening with that thing, i would just recommend using a program called netmeeting. It is the one i have always used and i have never had a problem with it. I know how you feel though i am a computer tech at General Motors and i i get people with the samething i just tell them to use netmeeting.

BooZker

Jul 17 2006, 06:24 AM

You would think microsoft wouldnt make it so hard to do it, or at least try not to make it so complicated.

cbm

Jul 18 2006, 04:01 AM

thanxxx man

thanxxx man

iGuest

Dec 18 2007, 11:16 PM

My Remote Assistance works some times, then it doesn't work at all. Is it there something that needs to be turned off or on for it to work?

iGuest

Jun 18 2008, 01:25 AM

Remote Assistance connection
Remote Assistance Problem

Would someone please help me with this?

I am trying to help a friend through remote assistance. When I set it up, we were both staying at the same campground and were both on the same wireless router and it worked fine. My friend has moved to another state and when we try to connect, the following message appears:

Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again.

I would appreciate any help you could provide.

Thank you.

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Remote Assistance Problem - Won't work

Remote Assistance Problem - Won't work