A true story of LIES, DECIEPT and UNDERHANDEDNESS by DELL
Lets see where to begin....
I get my new dell laptop (inspiron 6000) 20 days after they promise it would be there within 7 - 10 days. I pour more than 10 gigs of personal data into it from my work computer, configure it to work like I like it etc and within two days of it's arrival, the computer dies! just powers down and won't turn on, not a pulse left in this little dell. I spent two hours with tech support in INDIA, the lady is not exactly a nice person like you would expect. The lady had me take the entire computer apart hard drive, DVD player, RAM, keyboard and some other stuff I don't even know. By the end of it all , the machine still won't work.
I ask for my money back and she says that the computer has to be sent back in working condition to get my money back so they have to send me a new one and then I could send it back for my money back, I'm so tired by now, I just agree with them. So the new laptop arrives as expected 5 days LATE! Then I call them to return the machine and she says it has been over a month since I ordered it so I can't return it for my money back, while their policy clearly says that it's 30 days from the time I recieve it, I bring that to her attention and now she says I received it 33 days ago, when I know I only recieved it 25 days ago!! So there is the first LIE. Then she says they will make an exception in my case but since there's nothing wrong with the computer, I have to pay for shipping and handling! thats over $150 CDN. Now I'm pissed, turns out if I had asked for my money back the first time (like I had) I wouldn't have had to pay shipping. So I tell her what the Indian lady said to me but this woman doesn't believe me! then she appologizes for being misled and lied to but she can't do anything about it! I tried over and over again to explain to her the whole story, but all she can tell me is to sell the computer to someone else to get my money back! is this chick for real? Is DELL for real? I now know that the only way they make money is by selling cheap machines that don't last and by LYING AND CHEATING their customers. So the moral of the story is DON'T EVER BUY A DELL! if you do, don't say you haven't been warned. Thanks for listening to me rant and rave.. hope this didn't happen to you to.
1. I am a Dell Owner and Technician 2. You bought the cheap laptop (Inpirion) 3. You should have bought a Latitidue 4. Yes it is a bit more expensive ($200-$500) 5. You probly didn't get the warrenty support (just the basic mail in support) 6. I have never had any issues with my Latitude D505, if I did I called Dell Tech Support stated my problem and all the resolution steps I have done, the next day I recieved my parts.
Your best bet would not to buy the cheapest Dell computer but to spend a little bit more time and money on a Business Class computer from Dell
Business Class: Latitude D Series I think is the newest(Laptop) Optiplex GX 280 I think is the newest(Desktop) XPS (Gaming) it only comes in Inspirion but it is a better machine than the cheap inpirions
PS. you might have thought you took the laptop apart but if you did not unscrew the palmrest from the base nor did you take out the motherboard then you got away with the easy stuff from the India lady. I have seen regular customers, that don't know a pencil from a pen taking laptops apart cause the India Lady told them to or they would not get Support.
Lastly if you get a Business Class computer from Dell you automatically recieve US Support when you call. (Probly cause you wanted to spend that extra effort on a better quality machine)
Sorry to hear about that thanks for the warning. And as for Klass, someone shouldnt have to buy the high end laptop to get decent tech support. They make low end models for a reason, they should support them!
it is not the high end that gets the best support. just a step above regular home user plus the business class is a much better product.
also they do support the cheap computers you just get India Support and not US support.
Inspirion/Dimension Cheap India Support (Unless you paid for the 4 hour support then you have US Support) Latitude/Optiplex Better US Support XPS/Servers Great US Gold Support
I would making $300-500 on a computer that is less than $3000 in value is a lot. For people that have basic knowledge of computer hardware it is much easier and cheaper to buy all the parts separately and then assemble everything yourself or find someone to do it for you for little price. You can also always find some smaller companies that offer products of the same quality but for much less.
Your best bet would not to buy the cheapest Dell computer but to spend a little bit more time and money on a Business Class computer from Dell
Doesn't that seem a little unfair? Even if you do buy the cheapest model you should still expect it to arrive on time and the staff to be couteous. I'm sure theres also a law stating that any product has to last for one year or a reasonable expected time. 2 days doesn't seem reasonable.
You build your computer online, buy it. The next day the little dell gnomes get to work. They actually build the computer, test it, including stress tests, etc. so after all this is done is when it is finally shipped.
Now lets backup a minute. When you configured your computer online from Dell, there is a spot near the price that says estimated ship date is _______ This is the estimated ship date after the gnomes have built and tested your computer. Most users think when they purchase something online it will be shipped the next day, with Dell that is not always the case.
ajey said shipping back to Dell would be $150 CDN so this means that after the computer was shipped from Dell it got stuck in customs at Canada, more waiting period.
My mom's had an Inspiron for over three years and it's worked perfectly. It also does help to buy a warranty because you never know what might happen. Now, with my computer, there was a harddisk issue which is because of Windows, not Dell. Rant and rave about how much you hate Microsoft, and I'll side with you, but I love Dell. They have good prices, decent computers, and good support (at least on my end, since I'm in Houston and they're in Austin).
I have a Dell Dimension 2350 desktop PC.....nothing special thats for sure,but so far she works great,had her for over a year and no problems yet,plus it was used when i bought it.................so i would probably buy another dell.....just my opinion
I would never buy a dell , because its nothing different then any other build pc's. You are paying only for the title. I mean they don' make parts all they do just they put logo on their case and monitor and etc... But what really is in computer are different companies made parts. So I rather go and buy my own parts and build whatever I like too. And it will turn out cheaper.
Hi ajey, Dell's "support" from India is technically incompetant and the communication "barrier" is horrible (ie. they can't usually understand simple english). Telling you that you should have bought US "support" (because it's better) is just so much coorporate policy BS. Either a company stands totally behind it's products or it doesn't. And apparently from your experience and from my personal experience with dozens of Dell product fixes( including Latitude models)...DEll doesn't stand behind it's products. Also, asking a comsumer to disassemble the computer in an attempt to "fix" the computer is just more plain BS. If it's a new computer..then they should have accepted it back..NO QUESTIONS ASKED.. AND PAID FOR THE SHIPPING TOO !! This type of corporate arrogance & blatant disregard for customer service issues in order to save a few bucks......... really SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If this keeps up then DELL will have to change it's name to computers from... HELL inc. Enough said RGPHNX
Hello, i have a Dell D600 laptop, and i want to know if it is prossible to upgrade the processor to
the Dothan series , anyone tryed this?? The laptop specifications: Pentim M1.6 FSB 400 1mb L2
cache (Banias) 512MB 266DDR 1 modules (1 slot free) MotherBoard Intel i855PM Rev. 3, BIOS A16
Another question i have is this: This laptop come with a Ati RADEON 9000 with 32mb (not onboard),
and the aperture size is : 128mb, in the bios there isnīt a option to change it, So if i add a new
512mb module of ram(1GB total RAM), the system automatically will increase the ape...
Ok i have recieved as a present my uncles dell latitude x1 laptop. Its Operating system ahs been re
installed and it worked for the first few hours i had it but then it started randomly locking up and
making a weird sysren noise, and now when i try and boot it up it says that no hard drive or
bootable devices can be found. What can i do, is there anything that i can do insted of calling dell
out on monday (still have next day support) and has any one else had this problem. Thanks...
My aunt gave me her old laptop, and I want to reinstall Windows on it. For sarters, the DVD-ROM
drive is not first in the boot order. So I need to open the BIOS Setup program to change it. I tried
pressing about half a dozen key combos, and couldn't get it to run. I called Dell, and they gave
me some garbage, saying that I would have to pay to get help. So I come here, to ask you, how does
one open the BIOS Setup program on a Dell Inspiron 8000 laptop?...
Ok of all the brand name computer companies out there which one do you think is the best. I know
myself that building your own custom system is the most economic and likely the best way to buy a
computer, but if you were offered the choice of all the top brand names which one would you choose
and what makes it better than all the others. I have owned Dell, Compaq, IBM and an EMachine. In my
opinion the Dell was the best. The Dell was inexpensive to buy and was a quite stable system. The
Dell also had very little upgadability though, but man did it look sweet! The Co...
Here I come again Another of my clients also have a problem with his Dell Inspiron 6000 laptop. The
problem is with the VGA. When you turn on the laptop it display but immediately after the boot
screen (uses Win XP Pro w/SP2), the display goes off. This type of problem also occurs on my
desktop with my nVIDIA GeForce FX 5200 (128MB) but I always resolve the isue by booting in save mode
and uninstalling the video driver. After that, I will reboot in normall mode and then reinstall the
video driver and everything will be alright. I have done that for this Dell laptop bu...
Ok i just bought a dell inspiron 1150 and i dont know what kind of hard drive it has in it if it ide
or ata idk those may be the same thing i was looking at this hard drive to put in it
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewI...p;rd=1&rd=1 but im am not sire if it is compatiable
could anyone tell me if its campatiable or not. and please dont say google it or go on dell.com
becasue ive done both and none of them work....
I have seen their specs, and they seem to be really good, but I was wondering, are they good for
working too??? I would like to buy one of those, but I would run also stuff like AutoCad, Adobe and
Macromedia stuff, and don't wanna find that there's a catch. /sad.gif"
style="vertical-align:middle" emoid=":(" border="0" alt="sad.gif" /> Just by the specs, they seem
to be able to launch anything!!! of course, their cost is almos the double a regular lap
would be. What do you think???...
I'll be getting a laptop in a month or two and I've been extremely tempted by the one in the
title. Tom's Hardware Review In the above review it says: QUOTE What is the world's
largest PC OEM's best gaming notebook? What is the most powerful notebook out there, period?
Dell's Inspiron XPS Gen 2 notebook offers nothing less than superior 2D and 3D graphics
performance compared to any other laptop we've seen to date. Need we also mention that the
system offers far more horsepower than needed for office applications? Add to the accolades...
Dell introduced the Dimension 9100, a redesigned premium desktop computer that delivers high-end
performance, multimedia technologies and proactive support to help customers more easily manage
digital content and information. Dell also announced that it is the first major vendor to ship
500-GB1 Serial ATA 2 hard drives on the Dimension XPS Gen 5 desktop, which is designed for gamers
and multimedia enthusiasts. The new hard drives can store hundreds of thousands of digital music
files and photos, or hundreds of hours of video. Additional specifications include: Intel ...
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