DungeoN
Mar 19 2005, 03:39 PM
| | Hi
I have just bought a new broadband modem and have installed according to instructions. When I try to install the configuration utility which seems to be a standard setup exe file the following window opens. In the window title bar it says.
16 bit windows sub system (i thought xp is a 32 bit system)
c:\windows\system32\autoexec.nt the system file is not suitable for running MSDOS + microsoft windows applications.
Then 2 buttons Close or ignore
Can anyone help?
Steve |
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RGPHNX
Mar 19 2005, 04:33 PM
Hi Dungeon, Have encountered this problem before. It USUALLY deals with 2 related issues. 1) XP OS (core operating system) files. 2) firmware drivers for your new modem. First, make sure your XP OS files/"patches"/ updates are current (ie. go to MS & have them check your puter for updates). Second, go to the modem manufacturers site & download the newest/latest firmware install program for their drivers of the modem. By the time you get the "new" modem off the shelf & install it- the drivers are often already out of date due to MS's nasty habit of changing the configuration of OS files. The firmware manufacturers then have to "jump thru hoops" & re-write their code to catch up. After you do both of these steps the modem should(?) install correctly. If not, contact tech support for the modem manufacturer & report the problem. Post back & let us know how this problem was resolved so others can benefit. Hope this helps RGPHNX
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