IPB REVIEW
IPB/IPS Management
Well you all know IPB is a really populor forum these days so who made it??
Matthew Mecham he does all the Software Architect and Matthew has worked in the graphics design and advertising industry for over eight years and since tranferring his skills to the internet over five years ago, he has acquired practical experience in building and maintaining professional websites and communities. Matthew is skilled in the core programming languages and applies this knowledge to create and manage the many products and services Invision Power Services offers.
Lindy Throgmartin is a Chief Executive Officer and love .I.T. and Lindy has ten years of experience in the I.T. Management sector. Before joining Invision Power Services, Lindy worked with leading companies such as General Motors, Allmerica Financial, and Ford Motor Company providing corporate I.T. and business solutions. Lindy is responsible for overseeing all operational necessities required to deliver products and services to customers with the high-levels of support they require. ten years is a long time the longer the better so whos next
Charles Warner lol the Warner Bros any way what he is President of the whole of IPS/IPB coo that be nice to be in his shoes well Charles brings to Invision Power Services several years of management experience in publicly traded companies where he worked in I.T. infrastructure implementation and provisioning, corporate management planning, and new product development. Charles focuses on sales and marketing strategies for the products and services Invision Power Services produces. hey hey one more can you guess well no you cant well here she is
Debbie Ruff she has a big big job on her hands what she does is a Customer Accounts Manager thats making all those accounts for all of us well Debbie previously worked for an international company for many years dealing with many high profile client needs. Debbie uses that experience to manage the growing customer account portfolio of the company. She is the point of contact for special customer requests, payment solutions, and customer account recording and organizational requirements.
IPS Standards of Service
QUOTE
Payments
We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept PayPal, United Kingdom Debit Cards (Delta, Maestro/Switch, Solo, Electron) and check or money order from United States, United Kingdom, Canada, or Australia.
We review all orders to protect both you and us from fraudulent transactions. This means that there is sometimes a delay in processing your order (up to one business day) however during business hours expect a one hour activation time. Feel free to contact customer support for order status.
It is our policy to deny refunds for software once it is downloaded and/or installed for you by our technicians. Please use our demo systems or contact our sales department with any questions you may have about product or service performance before you purchase.
Hours of Operation
Our hours of operation are posted on the contact page at all times. Telephone assistance is only available during business hours. While we answer support tickets during off hours certain types of requests such as billing, customer service, and advanced support are examples of issues that may require advanced services only available during business hours. IPS Hosting customers have the option of after-hours emergency support if their site is not responding.
IPS Hosting Emergency Support
We staff our system 24/7/365 but only answer general technical support questions during normal business hours. If you are an IPS Hosting customer and your site is offline after hours at any time you can submit an emergency support request which will instantly page our after-hours techs. We also offer a 24 hour emergency telephone assistance if your site is offline to notify our staff if your site is offline. Use of this emergency line if your site is online or for non-hosting issues may incur a fee.
Telephone Assistance
Our telephone assistance is offered as a supplement to our ticket system. While we are happy to answer your call during business hours from time to time all technicians may be on another call and therefore unable to answer. During times such as these we highly suggest that you log a support ticket.
Due to the real-time nature of phone calls technicians may not always be able to offer immediate resolutions and will occasionally log a ticket on your behalf while speaking to you to allow other technicians the ability to view your issue or do research. Tickets logged by technicians submit directly under your account so you can view the progress of your request. Feel free to ask your telephone representative for an estimated time for a response.
Ticket Responses
Our average response time is less than two hours but, depending on the nature of your request, it may take up to two business days for your issue to be addressed. Our technicians will work to keep you updated on your request's progress.
You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to. After a ticket has existed for 48 hours, you may use the management escalation feature to tag your ticket for management review if the issue is not being resolved properly. Billing, customer service, and special requests will only be answered during normal business hours.
Company Forums
Our company forums are provided as a convenient place for customers to interact. It is important to note that the forums are not part of customer service only an added benefit and access may be removed. Feel free to post in customer support forums and other customers or staff may assist you but if you need a guaranteed response you should always use tickets. We may from time to time be forced to remove an account from access to the Company Forums if someone is posting items which are disrupting other's access to the forums.
Product Standards
In addition to our global company standards of service we offer product-specific information
Invision Power Board
Licenses
IPB is offered in a perpetual and yearly license. Service for these licenses are the same. The yearly license, if not renewed, will maintain the version of IPB installed on the day of expiration but will lose access to future upgrades and technical support. Perpetual licenses maintain access to downloads (new versions and upgrades) for life but will lose access to technical support via telephone and tickets after 12 months has passed. Perpetual license owners may, at any time, extend their support for another twelve months by purchasing a $30 support extention.
Customers may only use one IPB installation per IPB license but licensed customers (does not include the free license offered with IPS hosting accounts) may also install a development board as long as the board is unaccessible from the internet OR member registrations are disabled so that it cannot be used to manage a live community and is only operable to test modifications, etc.
Customers may upgrade their yearly purchases to a perpetual purchase by paying the difference in price during the first 60 days of service. Customers with multiple licenses will receive a discount after they have purchased at least two licenses. We may impose a service fee to transfer your license to a new owner if you choose to sell or otherise transfer ownership of your license.
Related products such as Invision Gallery and Blog fall under the same licensing provisions (excluding their unique pricing) as Invision Power Board.
All policies of Invision Power Services, Inc. are governed under the laws of the United States of America and the laws of the Commonwealth of Virginia in the County of Bedford with specific use of that venue.
make sure you read all of that We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept PayPal, United Kingdom Debit Cards (Delta, Maestro/Switch, Solo, Electron) and check or money order from United States, United Kingdom, Canada, or Australia.
We review all orders to protect both you and us from fraudulent transactions. This means that there is sometimes a delay in processing your order (up to one business day) however during business hours expect a one hour activation time. Feel free to contact customer support for order status.
It is our policy to deny refunds for software once it is downloaded and/or installed for you by our technicians. Please use our demo systems or contact our sales department with any questions you may have about product or service performance before you purchase.
Hours of Operation
Our hours of operation are posted on the contact page at all times. Telephone assistance is only available during business hours. While we answer support tickets during off hours certain types of requests such as billing, customer service, and advanced support are examples of issues that may require advanced services only available during business hours. IPS Hosting customers have the option of after-hours emergency support if their site is not responding.
IPS Hosting Emergency Support
We staff our system 24/7/365 but only answer general technical support questions during normal business hours. If you are an IPS Hosting customer and your site is offline after hours at any time you can submit an emergency support request which will instantly page our after-hours techs. We also offer a 24 hour emergency telephone assistance if your site is offline to notify our staff if your site is offline. Use of this emergency line if your site is online or for non-hosting issues may incur a fee.
Telephone Assistance
Our telephone assistance is offered as a supplement to our ticket system. While we are happy to answer your call during business hours from time to time all technicians may be on another call and therefore unable to answer. During times such as these we highly suggest that you log a support ticket.
Due to the real-time nature of phone calls technicians may not always be able to offer immediate resolutions and will occasionally log a ticket on your behalf while speaking to you to allow other technicians the ability to view your issue or do research. Tickets logged by technicians submit directly under your account so you can view the progress of your request. Feel free to ask your telephone representative for an estimated time for a response.
Ticket Responses
Our average response time is less than two hours but, depending on the nature of your request, it may take up to two business days for your issue to be addressed. Our technicians will work to keep you updated on your request's progress.
You can always view your existing tickets to see the progress of your request or what department your ticket has been assigned to. After a ticket has existed for 48 hours, you may use the management escalation feature to tag your ticket for management review if the issue is not being resolved properly. Billing, customer service, and special requests will only be answered during normal business hours.
Company Forums
Our company forums are provided as a convenient place for customers to interact. It is important to note that the forums are not part of customer service only an added benefit and access may be removed. Feel free to post in customer support forums and other customers or staff may assist you but if you need a guaranteed response you should always use tickets. We may from time to time be forced to remove an account from access to the Company Forums if someone is posting items which are disrupting other's access to the forums.
Product Standards
In addition to our global company standards of service we offer product-specific information
Invision Power Board
Licenses
IPB is offered in a perpetual and yearly license. Service for these licenses are the same. The yearly license, if not renewed, will maintain the version of IPB installed on the day of expiration but will lose access to future upgrades and technical support. Perpetual licenses maintain access to downloads (new versions and upgrades) for life but will lose access to technical support via telephone and tickets after 12 months has passed. Perpetual license owners may, at any time, extend their support for another twelve months by purchasing a $30 support extention.
Customers may only use one IPB installation per IPB license but licensed customers (does not include the free license offered with IPS hosting accounts) may also install a development board as long as the board is unaccessible from the internet OR member registrations are disabled so that it cannot be used to manage a live community and is only operable to test modifications, etc.
Customers may upgrade their yearly purchases to a perpetual purchase by paying the difference in price during the first 60 days of service. Customers with multiple licenses will receive a discount after they have purchased at least two licenses. We may impose a service fee to transfer your license to a new owner if you choose to sell or otherise transfer ownership of your license.
Related products such as Invision Gallery and Blog fall under the same licensing provisions (excluding their unique pricing) as Invision Power Board.
All policies of Invision Power Services, Inc. are governed under the laws of the United States of America and the laws of the Commonwealth of Virginia in the County of Bedford with specific use of that venue.
do you want to contact the little fellers
Contact Methods
Sales and Account Help: sales@invisionpower.com
Billing Assistance: billing@invisionpower.com
Toll Free within US: 1-800-901-5491
Outside US: +1 434-316-7201
Fax: +1 434-316-7206
Postal Mail:
Invision Power Services, Inc.
1115 Vista Park Drive, Suite C
Forest, VA 24551
we work on
Email and ticket support is staffed 24 hours a day. You can always find help by email, in our ticket area, or even on our support forums.
In the event you need assistance during a time we are closed you can either email us or leave a message and we will promptly return your phone call.
Monday - Friday: 9:00 am to 8:00 pm EST
Saturday and Sunday: Closed
During off hours, technical support representatives are still available in our client area ticket system. Phone support during off hours features an emergency contact system.
Times listed are Eastern Standard Time (EST)
RANKINGS
Install time around 10/30 mins 6.5/10
Configer time 5/10 mins 7.8/10
mods and skins 10/10
thanks for your time it took me 30/1hr to do this please give nice comments
