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Failed Upgrade Attempt B/c Insufficient Credits? - I've got ~35.5

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Failed Upgrade Attempt B/c Insufficient Credits? - I've got ~35.5

sandbox
Hey everybody, I just got approved for my account upgrade. Schweet.

When I went to submit my upgrade request to http://www.trap17.com/process/upgrade.php it said:

QUOTE
Xisto
Processing. Please wait. This may take few minutes


YOU DONT HAVE ENOUGH HOSTING CREDITS!


It's okay to delete everything in my account and simply restore a package 2 image to replace it. That might be the simplest thing. There might be a problem with my install because when I run http://www.trap17.com/process/installationcheck.php I get:

QUOTE
Member Group is set properly...
YOUR CREDITS SYSTEM IS IN STAGE 1. THIS WILL RESULT IN TERMINATION OF YOUR ACCOUNT.
Credit System Stage 1 Check .... Failed.
CREDIT CHECK ........ Passed.
Credit System Stage 3 Check ... Passed!

YOUR CPANEL USERNAME IN OUR RECORD IS : "sandboxs"


If the above username is *NOT* your Cpanel username, then it will terminated after next Account Tally Cycle.

Errors Found!

Contact System Administrator immediately. ( support@xisto.com )
Mention your complete site address, Server name, Forum Details (including Link to your forum username).


I submitted this error through the suggested channel (support@xisto.com) about 5 days ago, but did not receive a response. Suggestions?

Notice from BuffaloHELP:
Edited as reported.

 

 

 


Comment/Reply (w/o sign-up)

BuffaloHELP
As of today, Sept 18 2005 12:41am GMT-5 you have negative credits (ridiculously large negative). But your hosting is operational? Do you have at least 30 positive credits to upgrade?

Otherwise I believe only administrators can rectify your situation. Reply to this thread and we'll go from there.

Comment/Reply (w/o sign-up)

sandbox
Wow, I didn't know my posts were that bad... smile.gif

there's not much there yet, but I've started my site at http://sandbox.trap17.com, and it is working. I can log into cpanel and administer everything just fine.

When I go to the front page of the t17 forums it currently (1:16 am -5 GMT) reports that I have 37 credits, which is consistent with what I would expect. I haven't seen anything unusual with respect to my credits as reported by the forum calculations.

Thx.

Comment/Reply (w/o sign-up)

OpaQue
I just upgraded your account with the same thing. I don't know what went wrong, however, your account was upgraded successfully.

QUOTE
Verfied..
Upgrading..
Upgrade Complete...
Updated Cpanel information.
Updated Credits information.

Trap17.com : Free Web Hosting Account Activation
   
Your Forum Username  sandbox
   
Hosting Account Username  sandboxs
   

:: Hosting Account Details :: ( Please save it )

ACCOUNT UPGRADED SUCCESSFULLY!!

Comment/Reply (w/o sign-up)

sandbox
QUOTE(OpaQue @ Sep 19 2005, 07:46 AM)
I just upgraded your account with the same thing. I don't know what went wrong, however, your account was upgraded successfully.
*



Yes! please disregard my PM. I see the upgrade now, and life is good in general. Weird!

Thank you for the prompt attention to this matter. t17 rocks!

--sandbox

Comment/Reply (w/o sign-up)

BuffaloHELP
----- Topic resolved, thread closed -----

Comment/Reply (w/o sign-up)



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Failed Upgrade Attempt B/c Insufficient Credits? - I've got ~35.5