Dish Network - Scam Scam Scam! Do Not Trust Them!

I have had a simular problem with att mobility. I was to get credit for my activation fee for a promotion they were running that month plus a 50 mail in debit card for the phone.
Well im a big into texting and working at a radio station talking is not always an option. So I signed up for unlimited media messaging "as they call it". When my first bill came I didn't recieve any credit and was charged for every picture message I sent because of the data. Well I realize that mistakes happen from time to time so I called the company. I guess they dont have call centers in the us because I never get anyone that can speak english. The woman was rude and said they never credit activation fee and they data usage was in the brochure. Well now im mad because I was told one thing and they didnt honor that. So I asked to speak to a sup and was placed on hold for forever. After what seemed like 30 minutes I finally get a gentleman who says they will go ahead and credit the activation fee and the data (which wasnt that much). I was glad. He said my account will reflect the new balance in a few days and to use the automated system to check my balance. Well 5 business days go by no change so I spoke to a rep. Which they told me they saw no credit. Ok so now im pissed. They transfer me to a retention dept. The woman there worked with me to cancel my service. I now am with alltel and have never been happier.

 

 

 

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This isnt the only problem I've heard about Dish Network.

Some of my neighbors are having trouble with Dish Nework too. People come and install, and they charge you. Then a few days later, it gets knocked off beam with the satellite, and they come out again. Then they charge you, AGAIN! And it's not even your fault....

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contract
Dish Network - Scam Scam Scam! Do Not Trust Them!

So I just got dish installed today, they took 5 hours just to install. When the guy is finished he was like this paper is to let you kno your gonna be in a 2 yr agreement, and I'm like noo over the phone I told the rep that I didnt want to be under contract so I will pay the 99$ fee and I'm like I cant pay it now but I can start off with 25$ so the rep was like let me get your credit card number so since I didnt have the full amount I was like yall can install next week. But then again they came out a week earlier and the rep had it like it was ok to pay 25$ now and pay the rest later. So the installer guy calls customer service and told them I'm not suppose to be under a 2 yr contract, and the rep said, we don't see anyting on file about that, and we don't even have a credit card number on file . But umm yes they did I gave them my discovery card number, and shes all well the account has already been activated there is nothing I can d, even if you do give the 99$ .I mean the only reason I went to dish is because I didnt want to be under contract; Thats why I didnt sign up wit Direct Tv. But my question is do you guys think its possible to get this issue resolved ?

-question by Brittany

 

 

 

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DISH NEXTWORK SCAM - through ALOHA communications
Dish Network - Scam Scam Scam! Do Not Trust Them!

DO NOT GET DISH NETWORK AT ALL!

Aloha communications were the retailers that set me up and my bill is way higher than promised and/or communicated to me.

-Mehul Shah

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dish network - fraud or scam - YOU decide
Dish Network - Scam Scam Scam! Do Not Trust Them!

Yes they are a scam company. I have one year left on a twoYear contract with them. I called them regarding an email they sent to me aboutA promotion 25.00 or less for HD upgrade. The guy on the phone said it would be50.00 I then said no I am calling about the email you guys sent to me for 25.00Or less. He then paused and stated it would be 50.00 to upgrade. I asked toSpeak to his supervisor and then he waited a few moments and said yes sir I canDo that for 25.00. To be honest I felt like I was dealing with a used carSalesman. I hung up and will wait out my next 12 months and switch to Direct TV.I have been with Dish Network for over 10 years. What a company!

-reply by Jeff

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AT&T/DishNetwork Fraudulent Promo-- Not Even Eligible For
Dish Network - Scam Scam Scam! Do Not Trust Them!

SCAM and FRAUD. 

We signed up for Dish through AT&T, who called us and told us that if we bundled with them we could get Dish free for a year.  

The next month, our bill comes and we're charged for Dish, we call and are told that it was taken care of--  there was an online rebate form we WEREN'T told about, but that they "fixed it".  The next month our bill comes and we are charged again.  (In case you're keeping count, we're up to two lies so far).  We call about it, and lo and behold we "WEREN'T EVEN ELIGIBLE" for the package we were sold.  (lie #3). 

Since we had been given the run-around about our bills for 2 months running, and were going to have to NOW pay for that "FREE" first year, we told them, "Forget it, we want to cancel". 

It starts getting good now-  they are going to charge us a $220 cancellation fee for a service we were fraudulently sold, since we "weren't eligible" for that package.  Nice, huh? 

After many many hours on the phone, being transferred hither and yon, and having conference calls with AT&T and DishNetwork, AND after I wrote letters to the FCC, FTC, State Attorney's Office, and the BBB, AT&T calls us and says, "Okay, we'll pay your disconnect fee, BUT, you have to let DishNetwork charge the credit card you opened the account with before we will send you the check for reimbursement".  

Unfortunately, we have cancelled several credit cards lately, and we needed to know which card they were going to charge.  NO ONE could tell us-- after countless more hours on conference calls, on hold, and repeating this story over and over ad nauseum, we are told, "The system that holds the credit cards number that the account was started on is an UNREADABLE SYSTEM, so no, neither AT&T nor DishNetwork can tell us which card is to be charged with our cancellation. 

So now, we are terminating the DishNetwork, and are in the process of reporting ALL our credit and debit cards lost or stolen, which is the only way we can see out of this mess.  We haven't even gotten to the part where we send back the equipment and are charged some kind of fee for that yet, as well as the part where they send out a guy to take the dish and we are charged for that.  I'm ready to file a lawsuit, as I have spent hours on the phone with these idiots.  

We now have a different cable provider, and our phone and internet are bundled with them.  AT&T lost a customer they have had for years, and it's their fault.  DishNetwork now has a very angry ex-customer who is still writing letters to the powers-that-be.  And we are gonna be out more money to these thieves before it is all over, I'm pretty sure.

Stay away.  Very very far away from this company, and their third party providers too.   

 

-reply by Cinda Nicholson

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From the initial pages I have read, I wonder how big giant companies like these get away like this. You did the right this Anwii. I feel for you, with all the stress and emotional pain you have gone through.
Over here where I live, Cable companies don't really charge our credit cards that way. They come to your house to collect payments. That way we have the possiblity to vent all out on them and return them back without any payments.
We don't really sign any contracts with people and in the case with me I take my time to read the contracts.
If I don't pay their bills, most of the time the service gets cancelled in a month or two or more.
Mostly we don't really have any problems since there are more than one service providers here for different services so we have choices and the companies try to maintain their service track record in order to get some good sales.
Hope all the problems you have are settles once and for all. Do change the service after the contract period runs out and call your credit card company to not bill anything to the Dish network so the cancellation is confirmed.

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dishnetwork doesnt not work at all;; if you want to get it, your better off hacking their system and not paying a dime =X
muahahhaa. uhmm. didnt hear it from me though/

another company is american online//
we previously looked at our creditcard statement and turns out, they've been withddrawing the montly fee for the last 4 years, even though we canceled the service 4 years ago.

and ofcourse they refuse to return the money

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I beg to differ. The REAL pain in the ass is Direct tv. Cheaters like this one think they are smart. I was with Dish for 2 and a half years and decided one day I was going to switch. I called direct tv and inquired about the specials and picked a package. Long story short, They came out and spent 3 hours doing a hook up and then brought the wrong equipment out that never worked. Another tech came out that evening and tried to fix the first problem and was as dumb if not dumber than the first one. Nothing fixed!

Called to complain and got tech support. Tried all options...NOTHING. Called back wanting refund. Big HUGE issue. Cancellation was $475.00 for early termination. WHAT?, YOU GOTTA BE KIDDING ME! But after talking to about 3 or 4 supervisors and using every name I could think of, I finally pulled out the rule book. If anything remember this, " DECEPTIVE TRADE PRACTICE". It protects the consumer against the bull**** that companies use to screw the public. 

They still got me for $122.00 but needless to say I went back to Dish and have no problems and better equipment. Cost me $39.00 to reinstall the service but it was worth it.

Hope this helps.

Dave

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I called them a couple of weeks ago and they quoted me 27.99 for the first 6 months and then 52.99 for the remainder of my contract, which was for two years. I agreed on these terms, so I scheduled the installation. This morning, which is two days after the install, I decided to check out their website and look at my account information. They already have my 1st bill listed and the charges are more than what was quoted. I called their middle eastern customer support and they offered to take 10.00 more off of my bill for the second six months, which brings the monthly bill closer to what I was quoted. But they wouldnt do anything for the second year, which means my monthy charge will be about 25.00 more per month than I was quoted. Also, when the installer was here, he couldnt get it working on one of my TV's. He told me the TV is too old. It worked just fine with comcast. So yesterday, I had to go out and buy a new TV. I wanted to upgrade to an HD anyway, so I wasnt real upset over that. Dish charges 10.00 per month for the remainder of the contract to cancel. My intent at this time is to keep it for one year, while the price is fairly decent and then cancel after the first year and just pay them the 120.00. My advice to anyone that is thinking about getting Dish. Get all quotes in writing up front. Also, the installer will ask you to sign the contract before he begins the install. If I knew that my TV wouldnt work after installing the equipment, I wouldnt of signed the contract, but since I already did, there was nothing I could do. So I wouldnt sign anything until the work is done and everything is working. He also placed wall jacks in open areas of the wall, rather than hidden behind the TV. The installer did a rush job and when it came time to show me how to use the remote, he ran through it real quick, as if he had someplace else he had to be. By the way, directtv is worse, so I wouldnt go with them either. If you call directtv, they will extend you contract if you make any changes to your service, or even if your box goes bad and it has to be replaced. As bad as Dish Network is, DirectTV is 10 times worse. My local cable provider, which is Comcast, has raised their prices like crazy. Those are my only options, so maybe I'll just buy a roof antenna!

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