bigsky
Oct 26 2007, 02:42 PM
| | I purchased hosting plan compute_plan3s on May 1 2007 with a static IP and an SSL, and now no one at ComputingHost can find my site. My welcome mail said that my IP address is 208.70.xx.xxx, but tech support sais that is not one of their IP address. My web site was fully functionial two weeks ago, and now its gone. This was sbmited under ticket ID:TYQ-607193. Can someone please look into this as my customer wants there site back up and running, and I don't have any anwsers for them. |
Reply
velma
Oct 26 2007, 04:28 PM
Hello, I am sorry about this misunderstanding, only the sales team have an access to the billing records so they did not know that you had a dedicated IP.. The main IP for the server you are on is different . I am so sorry about this problem and I assure you that the techs will help you solve this issue  If you have any problems then you can always send an email to VELMA[AT]XISTO[DOT]COM OR SALES[AT]COMPUTINGHOST[DOT]COM
Reply
bigsky
Oct 26 2007, 09:24 PM
This has been resolved. I talked to the sales department and they were able to get me the name of the server and repoint the DNS entry back to my server. Leason learned - when yo need something done fast - talk to sales 
Reply
OpaQue
Oct 26 2007, 10:19 PM
QUOTE(bigsky @ Oct 27 2007, 02:54 AM)  This has been resolved. I talked to the sales department and they were able to get me the name of the server and repoint the DNS entry back to my server. Leason learned - when yo need something done fast - talk to sales LOL! Do not say that. you are actually directing issues to Velma. She will crack with load :-)
Reply
velma
Oct 27 2007, 06:24 AM
Hi OpaQue, Both of you have a point.. If the issues are not directed to me then it takes time for the ieeue to be solved but if too many come my way.. I might just go and blow up a building  Thanks for your concern anyway OpaQue.. Nice to see you on trap more regularly now 
Reply
velma
Nov 2 2007, 04:27 AM
Topic is resolved.
Please PM any moderator to continue this discussion. Until then, this topic is closed.
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