Account Access Issues - I cannot access FTP and cPanel

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Read Latest Entries..: (Post #17) by Goosestaf on Nov 24 2005, 06:37 PM. (Line Breaks Removed)
Problem solved>.Vlose topic please And ythanks for everyones help, Especially Buffalohelp
Read the FIRST post of this Topic. - Express your Opinion! Contribute Knowledge :-).

Open Discussion > General > Hosted Members Area

Account Access Issues - I cannot access FTP and cPanel

Goosestaf
Not sure if its just me and my area, but all trap17 sites are not loadingk, and i can't access my FTP or cpanel.

any feedback>?

Notice from BuffaloHELP:
In the future if you make another accusing topic title a warning will be issued.

Reply

BuffaloHELP
Stop making topic title as though there's something wrong with TRAP17's service! Your site (Heartless Creation) is loading just fine and I can access my cPanel as well (since I don't have your password I can't say the same for your end). Before you make a conclusion hold tight for a while and see if the problem persists.

Editing topic title.

Reply

Goosestaf
sorry, i didn't mean to cause offense.
i will be more careful in future.

but i've experienced this problem times before and its quite odd and i'm not sure whats going on. I can't view mine or any other hosted trap17 sites. sad.gif

Its been like it for 2 days now nearlly so i had been waiting it out to see if it sorted itself out.

but like i said, i wasn't sure if it was jsut me or if everyone experienced the issue.

Reply

electriic ink
Possible Solutions

Option #1

Add *.trap17.com to your trusted sites list.

Option #2

Download an alternative browser such as firefox or opera and try accessing your site from there.

============

I assume that you are using ie and get a cannot find server error when accessing certain sites.

I, and others, have got that and found that either of the two above options solved the problem.

edit: fixed size tags

Reply

Saint_Michael
also try deleting your cookies and web history that could help out as well with your problem.

Reply

Goosestaf
Thanks both of you, but i tried it all and nothing is working sad.gif
It's really very confusing . . . . and bad sicne i'm trying to get some sites tested and done sad.gif
Thing is though this happened to me before. . . . it wouldn't load any trap17 websites when iw as home or 6thform. . . .
Now i'm at UNI and it won't work on my pc from my room or the other computers on campus. . . . . I doubt they would have blocked trap17 sites. . . coz other wise they wud have blocked ww.trap17.com + forums aswell sad.gif

. . .and yes u were right about the IE message, and firefox says "the page contains no data" . . .which is puzzeling to me (i dnt use ff normally, this coudl jsut be normal)

any other ideas/input?

 

 

 


Reply

BuffaloHELP
As of now I can see your site "Heartless Creation" with brick wall as a background. This is stated that I can see your site.

It's strange that you cannot access your site from both home and school. Would you know another person that can try to see your site? Can you connect to FTP? Can you connect to cPanel http://69.50.188.18:2082/ ? Can you click on this link and see your site http://69.50.188.18/~goose ?

Reply

Goosestaf
well b4 when i was at school i cudnt access it when it was not laoding.

i'm at University now and havign the same problems.

none of thsoe links worked. . . .
bassicly... anything related to any trap17 hosting isnt laoding for me sad.gif

bassicly, only the forums and main page load.
all hosting just doesnt load.

and when i say anything i mean anything, not jus my account, anyone else's trap17 sites dont load for me sad.gif

its reall really weird

Reply

guangdian
i think
your isp haz blocked the 69.50.188.18.
if you wanna manage the site hosted on the trap17,
then get out of your school and using another isp connecting way to access the cpanel or your site.
---
i know on some countries the school internet don't allow the person using it access the site abroad,but you still can view the trap17.com and it's forum,so i just think that 69.50.188.18 is on the black list of them.
okay,the problem solved i think.it's not the things about the service of trap.

Reply

Goosestaf
well its not trap17's serivce.
and i've tried accessing ANY trap17 hosted websites without luck on numerous PCs and Macs.

are you suggesting my university net provider has blocked the trap17 hosting servers? thats plausable i suppose.
I mean i had to persuade them to give me granted access to use Cpanels and get the FTP program i use access aswell.

Reply

Latest Entries

Goosestaf
Problem solved>.

Vlose topic please smile.gif

And ythanks for everyones help, Especially Buffalohelp smile.gif

Reply

Goosestaf
-Situation still not resolved. i received this email today after numerous RE's.

QUOTE
Hi Ryan,


We’ve had a look at this problem and we couldn’t figure out the problem, we passed it on to our firewall support people and they are saying, our firewall is not blocking this IP address all requests to this IP address are being passed through, but we are not getting a response back, which suggests that they are possibly blocking our firewall ip address. You will need to talk to the people who own 69.50.188.18 and ask them if they block IP addresses and for what reasons. We can then liaise with them to try and have our IP address unblocked.


Regards


Saj


Ok, well if any Moderators but prefibly Admins can have a look at weither you are blocking the UNI area network. . . . .
I persume opaque owns 69.50.188.18 and all the firewall controls?. . . .
If after you've had a look you would like his email adress so you can "Liaise" then PM me.

thanks in advance

Reply

BuffaloHELP
You should still go ahead and double check with your IT if in fact TRAP's IP is on the filter list.

----- Topic resolved, thread closed -----

Notice from BuffaloHELP:
Topic reopened as requested.

Reply

Goosestaf
well, woke up this morning, and now everything is working fine for me smile.gif
its only sunday and i didnt think the appropriate IT staff were in till monday, and i haven't received an email from them to say they've done anything. . . .
so weither they have done something or the problem jsut solved itself. . . .
still quite a mystery to me. . . .

but thank you everyone for your help smile.gif

Reply

Goosestaf
i went and tlaked to the IT department and apparently last week, roughly the day when it stopped working was when they did some updates. . . and they said its probably likely that this has caused maybe the site to be blocked or taken of the acceptance access list.
But i won't no for sure till monday, hopefully.

I will keep ya posted!

Reply



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