Ok I've read stuff here and there in the support forum and shoutbox about the recent trap17 server problem. I'm extremely confused. Some people say that their websites are working fine. Some people are experiencing different issues from mine, had their website reset or something. I can access my website on the gamma server, so I assume that if I unpark and park my domain again, I can get it to work like the last time. I accessed my cpanel at bishoujo.trap17.com/cpanel because the 'Access CPanel' link on the forum didn't work. But I can't log in with my username and password.
I read something about having to reset cpanel passwords, which will cost 10 credits. Yet some people say they are not getting the new password emailed to them, so I'm not going to take a risk with this. However, if this applies to all members, I wonder if the 10 credits can be waived. After all, I would have kept using the same password for the rest of the time I'm being hosted here if not for problems like these that are not the fault of mine. I'm sure people who have less than 10 credits will be worried and indignant about this too.
And do not ask me to visit other topics. I've checked out the relevant threads. They don't answer my question and get me even more confused. I'd like an answer from someone who is actually in the know. If there is no answer yet, let me know and I'll wait for an official announcement.
Apologies if I sound frustrated and impatient. I understand that the admins are probably just as bothered about the problem, if not more than I am. I'm not annoyed with the downtimes. I understand that its unavoidable, even for paid hosting. But I'm more bothered with the fact that there is no organized method of summarizing all the problems and solutions for members, and we have to do a lot of experimentation and spend time looking for answers (or rather speculations) all over the forum.
I to am having the exact same issue. At one stage I wasn't able to access anything the manage page the cpanel and even my forum account. Just as i was about to start spamming the forums i read a few things and found out i wasn't the only one... But all i can really do now is get my credits up so my free host isn't terminated.
I am quite sure these things do happen and im even more certain that these issues can be resolved, it may just take time.
Everyone needs to chill and understand that there isn't a simple fix that will magically bring your websites back online. Something screwed up and obviously it wasn't their intention so just try to understand. There are way too many variables involved in this hosting service to provide a quick fix when things go wrong.
Your having trouble not getting into cpanel so maybe you should just try the password reset just like many of us did. Yes some did not get the email but that could be from a number of reasons not related to trap17. I found the email in my junk folder from one of my email addresses I hardly use anymore. If you don't want to risk only 10 credits to get your account back then you will have to wait till they fix it.
Great, I am rally happy that i went through this thread. I was under the assumption that there was some problem from my side and i was souble checking my passwords and stuffs. I even typed it very slowly once to make sure i am typing the right thing. But still no luck.
I am not able to access the site space via ftp also. It spits some error - I mean authentication failed. So...
Now i am happy that this is global and nothing has to be done from my side.
It would be great, if something comes up so soon to get this resolved. Thanks all.
Pretty much when the DB crashed, odds are the cpanel passwords were reset to some other value and in order to get this you need a new password to get in. There are two ways either pay the 10 credits and get a email with your new password or get a hold of xisto support and get them to send you a cpanel password.
Let's make this the main topic regarding cpanel support.
It is now clear to me that all hosted members are affected by whatever recent updated that was performed. And I'm not talking about DC migration. This cpanel access issue started on or around June 20th, 2008 (well after successful DC migration).
Here are key causes so far:
1) cpanel password does not work 2) naturally, due to cpanel password your FTP does not work 3) all your add-on domains fail to load 4) all your parked domains fail to load
I will fix #1 and #2 using WHM. So do not use Manage page to reset your password. I was hoping hosted members would keep an eye on this topic. It's going to be a lot of work on my part but at least I can do for you guys. You guys have been very patient so far.
#3 and #4 need to be fixed once you access your cpanel and re-addon or park. Just add your domain and give the same folder name as before, i.e. public_html/add-on_folder
Post as reply to this topic saying, "please reset my password" and I can see your forum username, cpanel name and will PM you as soon as I can. And please consider that I am not here all the time but will get to your request as soon as I can.
Oh, well this explains why my password all of a sudden stopped working in July. I figured my evil twin brother that we keep up in the attic changed the password again and I spent 10 credits to reset it via the manage page. Oh well, I've got plenty of credits. I didn't need those 10 credits anyway.
Hello I can't access my site, a200.trap17.com, (ignore the default trap17 default page on it)
but others can? I actually can access it if I go via a proxy, but directly I cannot... I can't
successfully ping it either. I can access it at school and under any other internet connection, so
I believe it is my ISP issue (I cant access gamma.xisto.com so it might be the whole server I cant
get to). How can I resolve it? I don't know... I have tried flushing my DNS and that does not
work and I am stuck for ideas /ohmy.gif" style="vertical-align:middle" emoid=":o....
Hey guys. I sent a password reset email from a site to sky@central-gaming.trap17.com, and it does
not arrive. I've had alot of emails for password resets and I cannot receive them. My mailbox
says that the folder is EMPTY. Even if I click "(Check mail)" I get nothing. I have tried and tried
to refresh continuous times already, but still no results and no emails. I've tried looking at
my options and settings, both are no use to me with this issue. Support with this would be greatly
appreciated. Thank you, -Sky.....
For those who switched out their rvskin from x3 to either rvskin or rvskinlight might have notice
then we tried to switch back it wasn't option and you get a 404 error that the file was missing,
and so I ask about this situation and this is what I was told. Due to some permissions of this
skin, cmod most likely, in order to get back the x3 skin you need to send in a support ticket in
order to bring it back up so do the following. Step 1 go to www.xistosupport.com Step 2 Click
Submit ticket and select Trap17 Support Step 3 Fill out your name and email as for the....
For some reason I changed my skin from x3 to something really ugly (rvskin) and I can't change
it back. Only one other theme shows up. Can someone help me?....
I just got my whole web hosting thing set up, but the trouble is, all of the suddent, whenever i
push the cPanel link it tries to connect for a while and then i fails, the same with FTP connection.
Everything was ok just a while ago...is it a temporary thing?....
Help I can not log into cpanel. I just upgraded to IE-7 and now I can not get into my Cpanel. what
the page is telling me is this. QUOTE Internet Explorer cannot display the webpage Most
likely causes: You are not connected to the Internet. The website is encountering problems. There
might be a typing error in the address. What you can try: Diagnose Connection Problems
More information This problem can be caused by a variety of issues, including: Internet
connectivity has been lost. The website is temporarily unavailable. The D....
Hey guys please help. I haven't been able to access my cPanel for a long time now. I think the
problem started when most members had those password problems. I think that's when I made too
many unsuccessful login attempts. Now I can't access my cPanel and any site hosted here. Someone
told me my IP is blocked but I don't know who to tell to have the problem resolved.
BuffaloHelp(sorry if it wasn't u Buff) stated in one post that he could reset password if nayone
would write a post with the line "Please reset my password". I did that but still there is....
CODE FileOp Failure on: /home/skyed211/public_html/forums/style_images/ip.boardpr: Operation not
permitted I seen to get this error when CHModding the above folder. My boards images will not
work, I've tried help from IPS, and one of the IPS Resources staff, and no help. They don't
know what's wrong. This happens (the error) on Trap17's side and on cPanel, plus on FTP
programs. What is wrong with this? It's obviously Traps side that's causing it. I have a
correct IPB 2.3.5.rar, all files are correct nothing wrong with them. I've been ....
I was just approved and setup an account under the link. But when I attempt to log into cPanel, I
cannot use my forum username/pw. Was it something I missed? ....
Hello yes I just got my account reviewed and approved. Now I am trying to get into my cpanel with
the same information that I just used to log into the credit system. Do you guys set up a
completely different password for the cpanel or something? Thanks ahead of time! ~TheKoolAidGuy
/wink.gif" style="vertical-align:middle" emoid=";)" border="0" alt="wink.gif" />....
First off, let me say that I have spent considerable effort and time going through the forums
seeking solutions for this problem. I have even gone as far as to seek help from the Xisto Live
support team (they suggested I wait 2 hours and then get back to them. Well I did that, and there
has been no change, and live support is now down). I've also tried changing permissions on both
files and folders via Cpanel, but to no avail. I still end up with the same error: QUOTE
Forbidden You don't have permission to access /index.php on this server. Additionally, a 4....
Ok, I finally got my form approved after that massive wait because of some issue and now, my
computer decides not to load up my site! - My site does not load up on either browser, I cannot
ping it (but it resolves the IP) - It loaded ONCE. And never after that - It's not my network, I
used my neighbors wireless to verify that Can anyone help me? PS. I am samlockart.trap17.com....
I changed my domain from tf2maps.trap17.com to fearclan.trap17.com recently, and when I did,
everything was working fine, except cpanel became really ugly with this rvblue skin that I
couldn't change, and fantastico and phpmyadmin weren't working. Can I get my skin changed
from rvblue to somethiong better, say the one I had before? I think it was called cpanel mod x3 or
something. The frontend for rvblue is my cpanel ip:2082/frontend/rvblue/index.html But the one I
want is my cpanel ip:2082//frontend/x3/index.html which says 404 not found. I really want tha....
It was working the day before yesterday and then it started giving me error messages about not being
able to access the site. I can't access cpanel either. Neither page ever loads. I don't
have this problem with any other internet pages, just my site stuff on Trap17. My site's at
www.jzambrano.trap17.com btw. This is one of the few times I'll need it up for sure so I'd
appreciate if the issue can get fixed in the near future. ....
I still can't get to my website and cpanel, Tings I did: requested xisto to unblock my ip
cleaned my cache/cookies Did this with both IE and FF When I am @ my dads house he can acces my
website. So I guess it is still an ip problem. I did read some posts but couldn't find a
solution. Thx in advance,....
Okay, so last night everything worked fine. I loaded up cpanel, fixed issues with the site after the
database move, etc. Today I'm unable to load up the site. It just keeps giving me ping
timeouts. With what I'm being told by others it is only me having this issue with my site, and
yet there have been 0 changes to my pc between it working and not. I have tried multiple times
during the day with no luck. Along with this, if I load my website using a proxy service then I do
not have any issues. The only time it will not allow me to access it is if I am "using" my....
After all the troubles over the past week, I have everything set up, my access to MySQL databases
restored, however, I cannot access my webmail yet. I log in on the screen before you get the choice
which webmail to use (Squirrel, Horde or Roundcube), and when clicking on Horde I get "Login failed
because your username or password are incorrect", with Squirrel mail i get; "ERROR: Connection
dropped by IMAP server." and Roundcube (probably as the name implies) keeps going round in circles.
According to the opening screen of cpanel, I have 3 email accounts (as it should be)....
After all the recent problems, my account has been restored. I have setup my parked domain agin, and
that works fine. However, I can no longer access my MySQL databases (I can from PHPMyAdmin, but
that's all). I had to create a new user for my databases, and created the user with exactly the
same username and password I had before, but some of my web pages do not let me access the pages I
have associated with my databases. Where could i find out what my DB password is? (Although I am as
good as sure I am using the right one). I have tried my old password, the new c....
Not sure what the issue is. I cannot even load up any of the cpanel's to allow me to put in a
password. I have tried the link that is located in the Credit System 2.0 I have tried the links
with subdomain/cpanel I have tried the links with subdomain:2082 All 3 of these just give page
load errors. Please note : This isn't a "my password doesn't work" thread. This is a "I
can't even get cpanel to TRY to load" thread. Thanks in advance.....
i can not establish a connection AT ALL!! my ftp program (Core FTP LE) cannot connect, neither can
my online ftp..... also, i cannot log in to my cpanel!! in short, i cant do ANYTHING!!! can
anyone help me?? better question, is the server down? and im not aware of it? /mad.gif"
style="vertical-align:middle" emoid=":angry:" border="0" alt="mad.gif" />....
Is it possible to directly access my local database from my website? For example, if somebody
submits info on my website, the info they submitted would be transferred to my local database
directly. Is that possible? And if so, how do I set that up? The reason I don't want to upload
my database to my subdomain is because it would be difficult to keep the website database and my
local database in sync . . . or is there a way to do that? Thanks for any replies.....
I'm not able to access the cPanel for my hosting account, I get the following error, CODE
The connection has timed out The server is taking too long to respond. I tried accessing the
cPanel from http://gamma.xisto.com/cpanel ....
I couldn't access my email account for 3 days ago .. I use the Horde .. the problem is when I
click on Login the page loads itself and don't change!!!!.......
Well looks like the servers did come back on line, but now im unable to acess my cpanel. I go to log
in and I get a message that the License File Expired follwed with that is a set of numbers which id
rather not show. But do I need to log a ticket for this....
Most of you might have problems regarding web Hosting. We give literally ALL THE CONTROLS to our
Clients. Unlike OTHER HOSTS , WE do NOT Block Critical Features and let our members explore through
them. ALL the ERRORS you might get can be corrected or is a result of misconfiguration at the
Cpanel. We have the same amount of control as you have. We give you everything. So if you DO NOT
understand how to go with Cpanel, READ THE FOLLOWING DOCUMENTATION CAREFULLY! Edit: Changed the
cPanel documentation link.....
Wheres the control panel for the PHP guestbook (located in the "addon script" in the Scripts library
in cpanel)? eg I want to change the colour and stuff Thanks, its probly just something i
overlooked... My guestbook is at http://www.vacant.trap17.com/phpbook/guestbook.php Thanks very
much guys....
Ok another problem i'm having.. prolly my fault but ok.. i go to uploud my avatar on my forums
and it says this after i click submit Warning: copy(./images/avatars/486273215410e356f445f1.jpg):
failed to open stream: Permission denied in /home/zipmc/public_html/Forum/includes/usercp_avatar.php
on line 227 Warning: Cannot modify header information - headers already sent by (output started at
/home/zipmc/public_html/Forum/includes/usercp_avatar.php:227) in
/home/zipmc/public_html/Forum/includes/page_header.php on line 474 Warning: Cannot modify header
information - h....
