I can understand your frustration with this particular company and in no way do I think it's DISHNETWORK themselves, but why on earth wouldn't you just tell them to come out and remove their crap after your first 5 hours of complaining and just settle to go with a cable company? AND my next question is if they put a hole in your roof why didn't you SUE the company? A hole in my roof and I would have sued and had them remove their crap from the git-go!

By the way we have DISHNETWORK and only pay $38.00 month. The people who did the work have a franchise with them, so we get 100% satisfaction and attention.

-reply by Dominick J. DiNoto

NO NO NO! i agree and understand what you are saying as far as legitimate error and such and some sort of confusion with the bigger compainies where more errors will occur than not, BUT! i have spent probably over 20 hours total on the phone with dish. i have talked to the customer service reps that i have a hard time understanding with their accent, i have talked to supervosors, and i have talked to the complaint dept. in there main branch in colorado. i have NEVER EVER in my life(i am 40) experienced more problems. it's not errors that need resolving. it's their false claims they make when advertising to confuse people. they kjnow exactly what they are doing to get a high subscriber base. some people are rich enough to just pay the crap they overcharge for without worrying about complaining all the time and those are the stories you wont hear about. i am not rich. i am on a limited budget and i believe in paying for only the things that were offered to me.

now if you look at the contract. it's actually 2 seperate pages front and back. nobody in their right mind would read the whole damn thing before they sign. they just sign. turns out, dish claims they aren't liable for anything within their contract. even if they damage something or their subcontractors damage a home while installing equipment. they say they aren't liable haha.

when you have a few complaints about errors, that is one thing. but when you get hundreds of people claiming how dish is screwing them over, that's a whole seperate issue there bud. dish network strategy is to get as many subscribors as possible and then weed out those that have a problem with them later either by early termination(which they think they protect themselves in the contract) or waiting out the 18 month contract and go with another company. dish wins either way. they even put in the contract that even if you don't pay by credit card, they have the right to charge on your credit card. that is right on the contract in small print haha they fool you in their advertising acting like your getting a good deal when actually you are NOT. your only recourse is to spend the 20-30 hours on the phone like i have and get things resolved. read my update i plan on writing after this.....

i was going to go that route but dish will charge you if you are going to cancel. this charge is different for everyone and it pretty much equals the total amount you would normally pay for your 18 month service agreement. if people didn't sign up for the 18 month service agreement then it would be easier to cancel. they go with the 18 month service because dish claims you are saving money. in reality, you waste time on the phone because they don't give you what they said they would offer you for the 18 month commitment.

funny story here. i had someone come out to install my phone lines to their recievers. this guy told me that he gets his service free or that's what he was told. turned out he as well. someone who installs this stuff and works directly with dish has a problem with the company he works for haha. he told me they charged him fees here and there and it wasn't completely free as he was told. haha gotta love their contractors.

dish network - fraud or scam - YOU decide

dish now decided to raise their prices. $3. this is my current complaint with dish network. i called customer service and they told me dish has the right to raise prices as stated on the contract. i told them i have a problem with this. i asked them. well if someone signed up for 29.99 a month the month before you raised prices, and they thought they were only going to pay 29.99 a month, are you still going to raise prices on them too? "yes", he answered. haha well, i skipped talking to a supervisor. they don't know jack about anything. they just get paid to act like supervisors but are really a customer service rep tat gets paid .50 more an hour to take those calls and will tell you the same as any other person you talk to.

now when i contacted the exectutive office in colorado before, bill watson is the one i talked to. he was fair and knocked off a large amount i was over paying on my bill. he stated he didn't have to do this because my contract stated i would have to pay misc. fees but he did it for me to resolve my issue. i tried calling direct this time and keep getting an answering machine. i leave my account#, my name, and my phone # ever time and i still haven't recieved a call back. he assured me that if i had any other problems to give him a call. well, that's what i am doing and still haven't recieved a call back from him. is he avoiding me? are other customers complaining so much he doesn't want to deal with me who has the same problem with the price increase? btw if anyone didn't read my past posts, his # in colorado is 720-514-7332. this is his direct #. maybe other people can have better luck calling it than i havebeen having.

i am going to refuse to pay an overcharge until by complaint gets heard and resolved. i have about 3 more months until my commitment is over and i am 2 months over due right now.

now even if something is on a contract you sign doesn't back it binding and legal. nothing is binding unless it is legal. i don't know the legalities of raising prices when i made an 18 month commitment. if they have a right to raise prices to whatever they want, then shouldn't i have a right to agree or disagree? if i agree, i pay it. if i don't agree, i should have the right not to pay the extra money or have the right to cancel without being charged to cancel, shouldn't i? why is it that dish give all the rights to their own selves in their contracts and disregard any rights the consumers have? that's not only not right, it's unfair and deceitfull to make consumers believe they hold no rights after they sign a contract. who the heck made dish network god?!?!?


so 3-4 months before my contract expires, they are trying to get me again with hidden fees and raised costs. haha i knew my resolution wouldn't last forever. i can't wait to cancel and i can't wait til the whole world knows about my experiences with dish because i can gaurantee that i am not the only one. if do a search for problems with dish, you can see thousands of complaints by others. this is too excessive to just be some simple errors.

btw- dish requires a credit card to qualify or at least your bank account info. they say they are running a credit check but they don't care about your credit. they require your financial info so they can charge you without your knowledge when you refuse to pay something that wasn't agreed upon. there's been cases where people have returned their equipment and dish claims they never got it and there have been charges of 500-1000 dollars that wasn't authorized except within the contract to do so. they want their money first, then they will try to resolve the problem of missing equipment. if don't believe me, google all the complaints and you will run it to the same problems everyone is discussing here.

dish network, WATCH OUT! when i decide to cancel, i am cancelling my credit card haha you will have no information to charge me if i refuse to pay anything. my bank will issue me a new account no problem.

BILL WATSON- you need to answer your phone and return important phone calls. isn't this your job? what are they paying you to do over there in the resolution dept.???

btw- seems like i got a lot of responses while i was away. i encourage everyone that ever had the slightest problem with dish network, even if it wasn't as excessive as mine or others, to post about your problems. let your voice be heard! it wont solve your main problem, but will make you feel a little better to get it out and to make a stand to say that the way dish network treats its subscribers is not right at all! i thank all that have posted on my original topic. didn't think i would get such a large reply from others here and i am glad to see i am not alone in this battle.

i know several people have sued dish or actually i believe its echo star? and won even after signing a contract with them. dish makes it very difficult to resolve problems unless you take them to court and taking the to court is just another hassle and takes time to prepare your case against them. they know they have you by the balls and will take advantage of it and your wasted time they don't seem to care about. they will procrastinate and tell you what you have to do until you persist enough and stand up against them. at that time, they will usually give in. and for what? hours and hours of your time and effort, after all the stress you went through and frustrations. they don't care about those things until they know you are really serious. when they finally give in, it almost seems not worth it. they know that and plan on people just giving up and paying the few extra bucks that ads up to hundreds of dollars through your contract with them.

for me, it's not worth it to stay with them. i plan on finding other means or no cable or satalite at all. my time is valuable and it's better spent elsewhere rather than hours on the phone for their own fraudulent and scamming ways to get people to subscribe to them.

also, if i haven't said this yet in a previous post, dish networks affiliates are the biggest scam artists. they will tell you all sorts of lies just to sign up with them so they can earn their 50 dollars or so in commision. when you finally deal with dish network directly, it's a whole other ballgame that people need to be aware about. so NEVER believe the one signing you up, and never believe in the ads you see in print. there is much much more to it that what is told to you and what you read so don't be fooled!

how can they do this?
Dish Network - Scam Scam Scam! Do Not Trust Them!

My husband and I allowed my brother to live with us a couple months ago. While they lived here, we used our personal credit card to set up his Dish Network account. After he moved out (on bad terms), we opened our own account with Dish, and used my mother in laws card (we were changing banks). Now, his account has been cancelled, and they are charging my mother in laws card all kinds of fees. The two accounts have NOTHING to do with each other, and he did not use her card, we did. How can they say they are just charging this to the card he used upon his initial start up? He did NOT use her card. Yet, they are charging her amounts from $2 all the way up to $400! Nothing is adding up here, and it has us all very frustrated. Is this a fraud thing taking the money from her, or is Dish just all screwed up?

-reply by Renee Henderson

DISH NETWORK SCAM
Dish Network - Scam Scam Scam! Do Not Trust Them!

They too have scammed us! We canceled after 3 years of faithful service. And Two months later they charge our credit card for $400 dollars without even notifying us. A $400 charge on my credit card for no reason, no explanation, nothing!

So we called Dish, they saying we haven't paid our bill, that the box and satalight dish is a lease unit, so we must return to receive credit refund of $400. So I looked at the contract, NO LEASE anywhere stated on the paperwork! They lied! They are SCAMING US!

When we cancelled, the agent didn't say this, no letter was sent, no box or shipping instructions were ever sent. Nothing! Just a $400 charge on my credit card.

We asked them how do we get the dish off the house? They said climb on a ladder and get it! BS!! They still haven't sent a letter to confirm this charge, still haven't sent a box or shipping instructions on where to send back the box or dish.

We are still in the mist of this fight! I'm just glad to hear we are not the only victims!