Airfare.com
Airfare.com, Novatravel.com, Orbitz.com

I have used Airfare services and still regret it. I bought international ticket and was waiting fro Fed Ex delivery (which was suppose to take 2 days)for four days.When I've tried to contact costumer service nobody was available to take my call( even thought it says on their web side that costumer service is 24/7).

Finally, after numerous hours on the phone their representative picked up the phone, unfortunately his English was poor and all I understood from the conversation is that they mailed my tickets electronically instead of Fed Ex delivery for which I was charged $15.

Our conversation lasted for 30 sec, after then they hang upon me. I tried to call again and again nobody was available. I called next day and the day after somone pick up the phone and put me on a hold for 27min and then hang up on me. I called my credit card company and recalled all my charges. Thanks God it wasn't too late. PLEASE, STAY AWAY from AIRFARE.COM

-reply by Anastasiya

NEVER USE NOVA TRAVEL!!!!!!!
Airfare.com, Novatravel.com, Orbitz.com

I called Nova travel late in the evening to get a quote for a flight. The agent (Mamoon Syed) emailed me the quote (which by the way was really pricey compared to what I found on expedia or orbitz), and we agreed that I would contact him in maximum 2 days to tell him whether or not I want to buy the ticket. The next day the dude calls me to ask if I want the ticket). I tell him no, because I found some cheaper one online.

Then he starts shouting at me telling me how I have absolutely no decency because he spent 1 hour (it actually wasn't more than 20 minutes) searching for my flight. Please note that I was at work so I hadn't even had time to get back to them, plus, I was supposed to have more than a day to give them a call. What a horrible agent! Never use NOVA TRAVEL!! They are totally rude and expensive!

airfare.com booked me flights different from what I asked and wanted $700 for the \\\"change\\\"!
Airfare.com, Novatravel.com, Orbitz.com

Instead of 2 hours of layover in Frankfurt on the way from Moscow to Seattle for my wife and child they booked a 14 hours overnight layover. Taking into account that Russian citizens need a German visa to get out of the airport to a hotel and that it is a big hassle and expense to obtain German visa (requires a separate trip from our city in the South of Russia to Moscow with a 3 days stay there), this was a horrible experience. And they demanded $700 to for the correction of their screw up!

-reply by Stanislav Rumega