 Server Issues? Web Site Down? Cpanel Access?, Server Migration issues to report. |
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 May 1 2008, 04:08 AM
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#41
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$p4m 0n j00 $h4m3 m3 0nc3 $p4m 0n m3 $h4m3 m3 7\/\/1c3  Group: [HOSTED] Posts: 6,314 Joined: 21-September 04 From: 9r33|\| 399$ 4|\|D 5P4/\/\ Member No.: 1,218   |
Misanthrope I believe your really twisting the words around and making xisto look incompetent, if you haven't notice, trap17 alone as 40,000+ members, asta has about 20,000+, and not to mention a few thousand paid clients as well. With what I know about the support, there are not that many people working the back end of support and so a list priority has to be made. That being the fact sending at least 75,000-80,000 emails is going to take up a lot of resources and time to reach everyone, and that was time Xisto could not afford. Also I believe the post is referring to computinghost clients using the forums and not the regular trap17 members, and for informing everyone through an email would seem a bit unnecessary now since a post was made on whats going on right now.
From looking at the post it seems that they were not planning on this happening and if they didn't I doubt they were expecting the problems that they were having especially with gamma. I don't know the reason why gamma is completely down now, just saw the server status and I know earlier that only the Apache and the internet connection were down. So wait it out like everyone else is with patience, and remembering the world isn't perfect or there would be only one hosting company making billions. |
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May 1 2008, 04:24 AM
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#42
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Member [Level 2] Group: [HOSTED] Posts: 80 Joined: 2-April 08 Member No.: 60,229 |
QUOTE(velma @ Apr 30 2008, 02:44 PM)  As many of you are aware, Xisto migrated it servers two days ago and left everyone who did not get an email about this server migration in the dark. Let me apologize for the inconvenience this might have had on everyone, both paid and free hosting customers. I know many support tickets were sent about this and since many were about hosting being down not all of them were replied to because information about this would be posted at a later time. The reason why the servers where change because the old datacenters were suffering severe power outages because it was unable to handle the current load Xisto has right now. So two days ago it was decided to move everything to these new data centers. This meant all the resources Xisto had were needed in order to move everything in an organized and safe manner so no data could be lost during this migration. That is one of the reasons why no one on Trap17 was informed about what was going on because the admin’s, support and tech staff was concentrating on making this server migration as efficient and fast as possible. Once we were able to move most of the servers over I started to send out emails to those with accounts in computinghost and keeping everyone constantly updated on what was going on at that time. It was supposed to take six to eight hours including the DNS propagation, changing IP addresses and reconfiguring the network. However, nothing is perfect, and many delays have made this process longer then it should have. Due to the fact that websites would be down on all the servers it was necessary to post the news on the xisto support website, since it wouldn’t be suffering any downtime during this migration because the server was already moved over that he support page was on. I also would like to thank saxsux for posting a link to this server migration. Also because of this server migration we did not know when Trap17 would be up again, and we knew questions would come up immediately the moment forum was online again. I am sorry about the downtime, but currently the sites are down due to some technical reason. I thank you for your patience and cooperation. Truefusion is correct, generally clients prefer confirming the news they read by submitting a ticket so that they know what they are exactly looking into. Very few clients use the forums to find current news about computinghost updates and maintenance and rely on the Xisto support website to keep them updated. We do not expect nor ask you to visit xisto before you edit your pages, I know it can be tiresome but there is an option where you can subscribe to the news. We put up only important news so you do not have to worry about spam. That is why there is support website so any member who has questions could send in a support ticket or talk to support through live chat as well. Remember a moderator is job is to inform members as best they can when an admin is not available, and when OpaQue has the chance he will make a statement about the server migration. We realized that the issue was serious when we noticed the VPSs' accounts were suffering severe downtime, and so every server, VPS accounts, dedicated IP’s and owner IP’s had to be change and thus another reason for the delay in informing everyone. That is why a server migration takes time so no data would be lost in the transfer, and thus the reason for patience while the bugs are being fixed. http://theta.xisto.com:2082 is a server where paid clients are hosted, and so free hosting clients will not be able sign in there and that you try not to attempt to login into others servers except for what your hosting accounts are on. So in order to end anymore topics and posts related to this situation I asked that you bookmark this link and check it periodically until an announcement is made to everyone that all the problems are fixed. http://www.xistosupport.com/index.php?_m=news&_a=view Any doubts, queries or complaints should be strictly sent to the ticket system and not to any one's pm boxes or email addresses. Thank you Thanks for taking your time to informing us of the matter, here in the Support Forum for all Trap17 accounts. It's a bit late, but thanks a lot, it is some consolation to finally know whats going on with the servers. As some say above, it would have been more appreciated if this memo had been posted here in Trap17 before the whole migration started. Yes we know that emailing everyone would have been a great hassle, but that was not necessary... a single thread stating what was going to happen would have done the job because everyone hosted here would have come back here to find out... I know I did. |
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May 1 2008, 04:24 AM
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#43
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Privileged Member Group: [HOSTED] Posts: 531 Joined: 12-January 07 From: Rocky Mountains, south of Banff National Park Member No.: 37,065  |
Mike, why is it so easy for you to jump in the middle of a discussion not remotely related to you and start making excuses for others' bad behavior? No one suggested that Xisto is a "perfect" entity, but there are some very basic protocols that should be followed before a major undertaking such as physically moving servers from what appears to be nothing more than a parking garage with no A/C, and poor or no UPS backing it up and transporting it by someone's VW Bus or something to a real data center where I'd assumed it was in the first place. Even if it was an emergency, someone could have and should have taken three minutes of their valuable time to post something up on the Alerts and Notices forum to make people aware their service was going to be interrupted. It's called basic common decency, communication, and good business. And everyone who keeps calling this service "free", stop! There's no free lunch, and there's no free hosting. If it was free, I wouldn't be sitting here in front of my laptop responding to Mike.
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May 1 2008, 04:36 AM
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#44
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Super Member Group: [HOSTED] Posts: 381 Joined: 1-December 05 From: Xempt..T17 GFX Crew Member No.: 15,202 |
aH so thats what going on, I thought so for a second that their servers must be getting upgraded or moved to a diffrent location. Hopefully its closer to me lol! That would be sweet. It seems weird however, does Xisto do this often?
This post has been edited by savge17: May 1 2008, 04:36 AM |
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May 1 2008, 04:44 AM
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#45
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Privileged Member Group: [HOSTED] Posts: 531 Joined: 12-January 07 From: Rocky Mountains, south of Banff National Park Member No.: 37,065 |
Well, if they did, you'd probably notice. They're really had a pretty good track record for a long time, miraculously it would seem, up to now.
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May 1 2008, 05:32 AM
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#46
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Super Member Group: [HOSTED] Posts: 276 Joined: 11-January 07 From: Ron Paul's Campaign Member No.: 36,930 |
QUOTE(Saint_Michael @ Apr 30 2008, 09:08 PM) Misanthrope I believe your really twisting the words around and making xisto look incompetent, LOL. Quoting member statements is accepted and standard protocol in any forum environment that I'm aware of. If you're suggesting I refrain from quoting xisto staff because it might make an entire corporate entity appear "incompetent," than you are assigning superhuman, godlike qualities to the Enlightened Misanthrope that might just result in her tickled funny bone, and further descents into interactions with you, just for the sheer entertainment value! Some of us aren't particularly concerned with placating perceived power structures, present company excluded - of course. That's your cue to jump back on that chivalrous steed, regroup with fellow conspirators, and return with an even funnier comeback. Truth be told, any incompetence demonstrated by said corporation needs no intervention on my part to be painfully obvious to all but the most casual observer. Still, I thank you for the unintended compliment. QUOTE So wait it out like everyone else is with patience, and remembering the world isn't perfect or there would be only one hosting company making billions If you'd spend more time actually reading content than looking for ways to score brownie points with xisto, you might actually learn something. - St. Michael. Had you read xisto's statement wherein they state they knew they were going to migrate their servers due to repeated outages, you wouldn't be making excuses. This was not a complete surprise to them, else they wouldn't have bothered to notify select end users. I don't care if they have one thousand or one million users, and apparently I need to say this again for you, and you alone: All hosted members should have been notified BEFORE all of this went down. Someone screwed up bad over there, and they need to acknowledge it. |
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May 1 2008, 06:59 AM
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#47
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Newbie [Level 1] Group: Members Posts: 11 Joined: 3-April 07 Member No.: 40,998 |
I certainly feel that we should have been notified of this process at least a day before. That would have allowed us to setup some sort of backup plan. My shareware softwares have been rendered useless because they require access to my site for eavaluation purposes.
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May 1 2008, 07:44 AM
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#48
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Member [Level 1] Group: [HOSTED] Posts: 65 Joined: 7-April 08 From: Toronto, Canada Member No.: 60,502 |
Okay I see a lot of chaos all around and my site zoebelkin.co.cc is still down. Everything including FTP, CPanel etc are down. My site is on the gamma server. I see that all the servers are moved around a lot and the IP also changing. So what is the new IP set for 'gamma'. When doing a reverse check on gamma I see it is still assigned to it's previous IP but when I'm trying to access the previous IP's port 80 then I get a Server not found errer. Also the gamma.xisto.com name for the server fails to open the default Apache page whichg it used to give. So cvould any one tell me if the IP of gamma has either changed or not. I want the IP cause my domain is based on Zone Records & I need the IP for my A record.
Please reply soon. Any one help me please! I'm desperate top solve the prob:: |