As many of you are aware, Xisto migrated it servers two days ago and left everyone who did not get an email about this server migration in the dark. Let me apologize for the inconvenience this might have had on everyone, both paid and free hosting customers. I know many support tickets were sent about this and since many were about hosting being down not all of them were replied to because information about this would be posted at a later time.

The reason why the servers where change because the old datacenters were suffering severe power outages because it was unable to handle the current load Xisto has right now. So two days ago it was decided to move everything to these new data centers. This meant all the resources Xisto had were needed in order to move everything in an organized and safe manner so no data could be lost during this migration.

That is one of the reasons why no one on Trap17 was informed about what was going on because the admin’s, support and tech staff was concentrating on making this server migration as efficient and fast as possible. Once we were able to move most of the servers over I started to send out emails to those with accounts in computinghost and keeping everyone constantly updated on what was going on at that time.

It was supposed to take six to eight hours including the DNS propagation, changing IP addresses and reconfiguring the network. However, nothing is perfect, and many delays have made this process longer then it should have.

Due to the fact that websites would be down on all the servers it was necessary to post the news on the xisto support website, since it wouldn’t be suffering any downtime during this migration because the server was already moved over that he support page was on. I also would like to thank saxsux for posting a link to this server migration. Also because of this server migration we did not know when Trap17 would be up again, and we knew questions would come up immediately the moment forum was online again.



I am sorry about the downtime, but currently the sites are down due to some technical reason. I thank you for your patience and cooperation.



Truefusion is correct, generally clients prefer confirming the news they read by submitting a ticket so that they know what they are exactly looking into. Very few clients use the forums to find current news about computinghost updates and maintenance and rely on the Xisto support website to keep them updated.



We do not expect nor ask you to visit xisto before you edit your pages, I know it can be tiresome but there is an option where you can subscribe to the news. We put up only important news so you do not have to worry about spam.

That is why there is support website so any member who has questions could send in a support ticket or talk to support through live chat as well. Remember a moderator is job is to inform members as best they can when an admin is not available, and when OpaQue has the chance he will make a statement about the server migration.



We realized that the issue was serious when we noticed the VPSs' accounts were suffering severe downtime, and so every server, VPS accounts, dedicated IP’s and owner IP’s had to be change and thus another reason for the delay in informing everyone.

That is why a server migration takes time so no data would be lost in the transfer, and thus the reason for patience while the bugs are being fixed.



http://theta.xisto.com:2082 is a server where paid clients are hosted, and so free hosting clients will not be able sign in there and that you try not to attempt to login into others servers except for what your hosting accounts are on.

So in order to end anymore topics and posts related to this situation I asked that you bookmark this link and check it periodically until an announcement is made to everyone that all the problems are fixed.

http://www.xistosupport.com/index.php?_m=news&_a=view

Any doubts, queries or complaints should be strictly sent to the ticket system and not to any one's pm boxes or email addresses.

Thank you

Well i dont pay, so i dont care... my site doesnt really do anything at the moment anyway!!

The problem is, I don't know whether the free Trap17 accounts are on shared servers or what, nor do I know which server my account is on (gamma, delta......)
I wish i knew whether I have to change my DNS settings or what, at the moment my settings are:

Is that OK or should that be changed? If so, what to?

It is good that we get such a big chunk of information, but it is very technical.
Hopefully I can have everything up and running ASAP.

If you have hosting through trap your on the gamma server, and as for your settings they should be

Name server 1 ns.computinghost.com
Name server 2 ns2.computinghost.com

and nothing else, the trap17 DNS are no longer in use and so you can remove those and push ns2.computinghost.com up to the second slot.

Oh my goodness,
just got a message from Xisto that, due to technical issues, the situation is going to go on for another 24-36 hours (in my case (GAMMA server) anyway).

I just do not believe this.............

Well, I'm glad to know that I'm not the only one having issues. At first, I thought my account had been deleted for an unknown reason. I hope everything gets moved without any major problems and that the servers are back online soon. My readers count on me having daily updates.

Another 24-36 hours? Thats a lot of down-time, especially since it's already been over 12 hours since my site went down. Longer since I haven't been able to access my CPanel.

Thanks for the info Velma. Hope everything comes back to normal soon.

In most cases I'd be inclined to say something conciliatory like, "better late than never," or, "thanks for the after-thought" but this isn't one of the times. I'm so very happy for the elusive customers who were "constantly updated on what was going on that time," but this is of little consolation to the end users who were, by your own admission, purposely "kept in the dark" on the status of access to their own web sites. Questionable customer service aside, this methodology seems to me an incredible waste of time and resources. Perhaps I'm simply not privy to the entire story here, but sending out emails to only a select number of customers after the proverbial sh*t hits the fan doesn’t' make a whole lot of sense to me. And I think most would agree, especially after witnessing how this situation has panned out, that notifying trap17 customers here at this forum before migration began would have been the right thing to do. Yes, I know you were all busy and that the forum was intermitently down, but if I managed to log in to post this thread, I'm fairly certain someone from xisto could have done the same.
It appears you're suggesting trap17 customers not use the support forum for its' intended purpose. Or maybe I'm just confused on the purpose of the support forum. Either way, I'd love to see the statistics that back up your claim on the end user's preferences. I imagine if you took a poll right now asking trap17 customers where they prefer to have their support queries addressed, it would probably be right here in the good old support forum. What a novel idea. And since we're speaking in generalities here, I'd venture to guess clients prefer advance notification of maintenance as well.