Hi

I have just bought a new broadband modem and have installed according to instructions. When I try to install the configuration utility which seems to be a standard setup exe file the following window opens. In the window title bar it says.

16 bit windows sub system (i thought xp is a 32 bit system)

c:\windows\system32\autoexec.nt the system file is not suitable for running MSDOS + microsoft windows applications.

Then 2 buttons Close or ignore

Can anyone help?

Steve

Hi Dungeon,
Have encountered this problem before. It USUALLY deals with 2 related issues.
1) XP OS (core operating system) files.
2) firmware drivers for your new modem.
First, make sure your XP OS files/"patches"/ updates are current (ie. go to MS & have them check your puter for updates).
Second, go to the modem manufacturers site & download the newest/latest firmware install program for their drivers of the modem.
By the time you get the "new" modem off the shelf & install it- the drivers are often already out of date due to MS's nasty habit of changing the configuration of OS files. The firmware manufacturers then have to "jump thru hoops" & re-write their code to catch up.
After you do both of these steps the modem should(?) install correctly.
If not, contact tech support for the modem manufacturer & report the problem.
Post back & let us know how this problem was resolved so others can benefit.
Hope this helps
RGPHNX