Last night I called Microsoft to get help with my wireless mouse (http://www.trap17.com/index.php/microsoft-...000_t34121.html, which is, or was rather, excellent, until it started behaving poorly), and had the best experience with support ever (although this was a simple case). First I called 1-800-MICROSOFT (thanks to Maine_Fishing45 for the number), and got a nice woman who opened a case for me. Then I was transferredto an Asian-sounding man, who was nevertheless understandable understandable, who diagnosed the problem, and determined I should request a replacement. He told me to call the Product replacement hotline, which was also toll free. The lady there was also nice, and I am now being hipped a FREE replacement mouse. All that was toll free, and without hassle. Compare that to Dell (http://www.trap17.com/index.php/dell-tech-...ort_t37922.html).

Well dell isn't that bad, they helped me get my laptop to connect to my network instead of just detect it. I wasn't charged either. Lol but I can't comment on MS because I've never had a problem concerning them

I had a great experience to, well my dad did. our computer stopped wanting to log into users, couldn't even go into safe mmode and then the guy from miicrosoft talked us step by step to help save all the files in a new directory then the whole drive (appart from the directory we just created) was formatted, genius!. even though all the software drivers needed to be re-installed. Dell well i haven't seem to have any trouble with them.