 Computinghost Has Lost My Web Site. [resolved] |
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 Oct 26 2007, 02:42 PM
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#1
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Newbie  Group: Members Posts: 0 Joined: 11-May 07 Member No.: 42,956  |
I purchased hosting plan compute_plan3s on May 1 2007 with a static IP and an SSL, and now no one at ComputingHost can find my site. My welcome mail said that my IP address is 208.70.xx.xxx, but tech support sais that is not one of their IP address. My web site was fully functionial two weeks ago, and now its gone. This was sbmited under ticket ID:TYQ-607193. Can someone please look into this as my customer wants there site back up and running, and I don't have any anwsers for them.
This post has been edited by bigsky: Oct 26 2007, 09:26 PM |
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Oct 26 2007, 04:28 PM
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#2
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Super Member  Group: [MODERATOR] Posts: 458 Joined: 14-March 07 From: Trap17 forum :) Member No.: 40,018  |
Hello,
I am sorry about this misunderstanding, only the sales team have an access to the billing records so they did not know that you had a dedicated IP.. The main IP for the server you are on is different . I am so sorry about this problem and I assure you that the techs will help you solve this issue  If you have any problems then you can always send an email to VELMA[AT]XISTO[DOT]COM OR SALES[AT]COMPUTINGHOST[DOT]COM
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Oct 26 2007, 09:24 PM
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#3
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Newbie Group: Members Posts: 0 Joined: 11-May 07 Member No.: 42,956 |
This has been resolved. I talked to the sales department and they were able to get me the name of the server and repoint the DNS entry back to my server.
Leason learned - when yo need something done fast - talk to sales 
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Oct 26 2007, 10:19 PM
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#4
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Administrator  Group: Admin Posts: 1,479 Joined: 11-June 04 From: Somewhere in Time & Space. Member No.: 1 |
QUOTE(bigsky @ Oct 27 2007, 02:54 AM)  This has been resolved. I talked to the sales department and they were able to get me the name of the server and repoint the DNS entry back to my server. Leason learned - when yo need something done fast - talk to sales LOL! Do not say that. you are actually directing issues to Velma. She will crack with load :-) |
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Oct 27 2007, 06:24 AM
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#5
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Super Member Group: [MODERATOR] Posts: 458 Joined: 14-March 07 From: Trap17 forum :) Member No.: 40,018 |
Hi OpaQue,
Both of you have a point.. If the issues are not directed to me then it takes time for the ieeue to be solved but if too many come my way.. I might just go and blow up a building  Thanks for your concern anyway OpaQue.. Nice to see you on trap more regularly now 
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Nov 2 2007, 04:27 AM
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#6
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Super Member Group: [MODERATOR] Posts: 458 Joined: 14-March 07 From: Trap17 forum :) Member No.: 40,018 |
Topic is resolved.
Please PM any moderator to continue this discussion. Until then, this topic is closed. |
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