 Charged For Free Customer Service To Fix Cell Phone |
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  Feb 22 2008, 12:54 AM
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#1
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Newbie [Level 2]  Group: Members Posts: 26 Joined: 16-February 08 From: Oh, Canada Member No.: 57,956  |
This is referring to my cell phone problem...the LCD screen being cracked and supposedly getting repaired! I had to pay an estimate fee of $50 but they never told me they were going to use it for LONG DISTANCE calling to order the screen. I remember them saying it was for the screen and repair because the screen is usually $50-$70 (+repair fee). And I'm so mad that I can't get my money back. Maybe I'm being a child about this, but you've got to see this from my prespective (ok maybe not...)! I just feel, they could of e-mail Rogers to order the screen or the other companies to ask for the screen. Also, I specifcally told them that my phone work PERFECTLY FINE but they had to look at it anyways and they costed my money as well...:'(
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Feb 22 2008, 02:10 AM
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#2
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Ephesians 6:10-17  Group: [MODERATOR] Posts: 1,918 Joined: 22-June 05 From: The World of Gentoo Member No.: 8,528 |
QUOTE(blood&CLASSIQUE @ Feb 21 2008, 07:54 PM)  ...but they never told me they were going to use it for LONG DISTANCE calling to order the screen. Wait, what? They—a phone company—used your cell phone to order the replacement LCD screen and charged you for making the call? That's not right. Plus, they're a phone company—they should have plenty of phones themselves to order the screen. I'd argue for that money back. |
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Feb 22 2008, 02:18 AM
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#3
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|||[ n00b King ]||| Group: [HOSTED] Posts: 688 Joined: 20-June 07 From: Auckland Member No.: 45,102 |
Yeah that does not sound right, I know there are so many crocked businesses out there. When rules or ethical practices aren't followed like this that gets to me. I'm sorry for your loss but like truefusion said it may pay to try and get some of your money back. You have nothing to lose other then a few minutes of your time talking to them?
good luck with getting your money back. |
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Feb 22 2008, 02:21 AM
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#4
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Newbie [Level 2] Group: Members Posts: 26 Joined: 16-February 08 From: Oh, Canada Member No.: 57,956 |
QUOTE Wait, what? They—a phone company—used your cell phone to order the replacement LCD screen and charged you for making the call? That's not right. Plus, they're a phone company—they should have plenty of phones themselves to order the screen. I'd argue for that money back. No the repair company I left my phone to. They called places to get screens and they used the estimate money for the calls. Which I find unfair because they shouldn't charge for the calls! |
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Feb 22 2008, 05:21 AM
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#5
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Ephesians 6:10-17 Group: [MODERATOR] Posts: 1,918 Joined: 22-June 05 From: The World of Gentoo Member No.: 8,528 |
QUOTE(blood&CLASSIQUE @ Feb 21 2008, 09:21 PM) No the repair company I left my phone to. They called places to get screens and they used the estimate money for the calls. Which I find unfair because they shouldn't charge for the calls! Ah, okay. So basically they got the screen for free but used the $50 for the phone calls and for themselves? Interesting sneaky way to make business. |
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Feb 22 2008, 08:51 PM
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#6
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Super Member Group: [HOSTED] Posts: 392 Joined: 8-January 08 From: UK - Kent Member No.: 55,950 |
Bad luck, Oh well at least the screen is getting fixed! I hate breaking things!
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Feb 23 2008, 12:16 AM
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#7
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Newbie [Level 2] Group: Members Posts: 26 Joined: 16-February 08 From: Oh, Canada Member No.: 57,956 |
actually no...they didn't fix the screen that's the problem! which is totally a scam!!!
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Lo-Fi Version | Time is now: 13th October 2008 - 02:51 AM |