Doesn't it just gall you when people are inefficient at their jobs? I received a phone call from a woman at BMG music with a 7 free CD offer about 10 days ago. She wanted me to select a free CD over the phone so she could send it right away. I inquired about the cost of shipping and handling, which she said was $2.00 on this special offer. Hmm, not bad thought I since it was usually around $3.00 or so. I asked what CDs were available to me for free choice and she said name one. I did. She said she would send it to me with my new membership package and that I could order my additional free CDs on line. Catch, I only have to "buy" on additional CD in the next 12 months. OK, I can live with this. So I agreed and we closed the deal.

Well, today I received my free CD and membership package. Guess what. She sent me the wrong CD and charged me $2.79 for the S&H. So now I need to contact Customer Service, right? I searched and searched through the whole package of flyers and pamphlets and, guess what else, nowhere to be found is BMG's customer service phone number. So I had to pop on line to find the number. When I got to the site I could not accomplish anything without signing up and into my new account. After about 10 mins of searching, you guessed it, the phone number is not listed at their site either. So then I spent another 5 mins or so trying to figure out how to contact customer service for the reason I needed. I had to e-mail them via an on site e-mail message, not even from my own mailbox. When I check for the correct CD to request a replacement, I find that the CD I requested is "not available as a Free Selection". So, I requested a $2.79 credit and return address label so I won't have to pay to send back the stupid CD they sent me. Grr.

There is a spot on my account information page that allows me to cancel my account. But, I am afraid to do that before I return their CD and get credit for the $2.79 S&H. They could treat it as an outstanding balance and dun me to death for the charge.

Now, I figure either the woman was lying to me about the CD I requested being available and S&H charge, or just saying what I wanted to hear to get me to sign up, or she was just plain stupid. Or then again, maybe it was me who was stupid enough to believe what she said.

How was your day?

this is a problem with telemarketing itself, I've worked in call centres like that here in australia and the demands that are placed on the staff aren't realistic and the staff end up leaving or cheating like you seem to have encountered. They expect you to not read any of the fine print and details. Also another thing that contributes to this problem is the fact that most businesses use outsourced call centres to do the work, so the people that make the sales never have to deal with the complaints. where I am now is my 3rd call centre job and I've come to the conclusions that call centres suck and companies don't care about anything except money these days. *BLEEP*s.....

Well the first telemarketer to call me I will make them cry like a little girl, thats what I hate about people they are so desperate for money that they take these stupid jobs.


she was lying to you and making you hear what oyu wanted to hear and yues you were stupid enough to fall for it.

Update: So on February 24th BMG customer service e-mailed me that they would send me an address label to return the CD I have received that I didn't order. Incidently, there was no phone number for customer service included in their e-mail either. It arrived about March 1st. Guess what. It isn't a postage-paid label. Now, would you expect to have to pay for postage to return something you didn't order in the first place? I don't. So I sent them an email:
I am in receipt of the address label you have sent me. However, I take exception to the fact that it is not postage-paid. I did not request an exchange. I requested that you correct an error made by a representative of your organization. I did not order the CD that was shipped to me. Somebody at your BMG Music chose to substitute it for the one I was offered by your telemarketer. This evidently happened when it became known that the one I ordered was not available as a free selection. I do not feel obliged to pay for your mistake. Therefore, I request that you send me a postage-paid label. I am certain that your response will be as prompt to this request as it was to my original inquiry.

I await their reply with baited breath

This post has been edited by Mich: Mar 7 2006, 12:39 AM

Go Mich go.. don't let 'em get away with it o.o

I dont trust telemarketers... I figure if I want to buy something, I'll hunt around and find the best deal myself.. don't come to me, I'll come to you. ^^;

@togi the best advice for shopping look for the better deal.

@mich like they are really going to give their number out why do you think they use id scramblers to cover their tracks cause they know about the do not ad list and what not.

Heres a scare tatci tell them you have their number and that your going to report them to th authorities for false advertisement.

Believe it or not I got an e-mail answer that they are sending the label. I may have won this one. But, of course, that remains to be seen.
We are of a single mind here. Got another call today from a telemarketer. It was a young man this time. I asked him the name of the company he represented, if I could find them on the internet, and an 800# I could reach them at. He gave me all I needed to know. Then I told him that our phone# is on the "do not call" list and I was going to report his company for being in violation of this. He had nothing more to say. HA, I guess I told him. Poor guy, he was only the messenger, trying to earn a buck.

Keep us posted.. I'm totally watching this thread XD

I can never really get mad at 'em, because they're just doing their job.. I hate it when customers get angry at me for enforcing (stupid) rules I didn't make up.. I'm just trying to pay my rent, here ^^;

This post has been edited by Togi: Mar 10 2006, 05:51 PM